Delivery Manager

Overview

We are looking for an experienced delivery manager to lead a team and ensure the delivery department trades efficiently, safely, and within legal constraints while offering the highest customer service standards.

• Lead the delivery team to ensure the branch trades efficiently, safely, and offers the highest customer service standards.
• Manage delivery costs and customer charges to achieve agreed targets.
• Identify opportunities to improve efficiency, setting challenging targets to minimise payroll cost.
• Understand the local market to offer the best service in the area and ensure fantastic customer satisfaction.
• Manage the team effectively to cover all customer service requirements and engage with customers, using feedback to improve service and satisfaction.
• Work with the regional team and assist the business to identify opportunities while developing or improving ways of working.
• Ensure the role is based in one of our delivery locations.

• Previous experience, knowledge, and skills in warehouse and transport operations.
• Experience managing a warehouse operation.
• Engaging with customers and building and maintaining strong relationships.
• Developing new ideas and challenging a team to improve the delivery service.
• Identifying talent and encouraging development in a team.
• Motivating a team to build a strong customer service culture.
• Communicating openly and influencing key stakeholders.
• Planning and organising effectively.
• A hands‑on approach (beneficial).
• Management CPC qualification (beneficial).

The role may require working before 6:15 am or after 9:45 pm, or in areas such as the warehouse, beers, wines & spirits, and driving. Candidates must be over the age of 18.

High volumes of applications may lead to earlier closure of the position; feedback will only be provided to interviewees.

Diversity, Equity and Inclusion (DE&I) at Booker means that who you are and whatever your background, we always want you to feel represented and be yourself ker is a Disability‑Confident Inclusive Leader and provides a fully inclusive and accessible recruitment process.

We welcome conversations about flexible working across all career stages. Talk to us about how we may support you.

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