Senior Program Manager

An Amazing Career Opportunity for a Senior Program Manager, Strategic Service Programs!

Location:

Reading, Uk

Job

The Senior Program Manager, Strategic Service Programs, will play a critical role in leading strategic customer, business, and transformation programs focused in EMEA while supporting global services transformation initiatives across the organization.

The ideal candidate is a motivated and inquisitive self-starter who thrives in fast‑paced environments, proactively identifies opportunities for improvement, develops actionable recommendations, communicates clearly, and effectively collaborates across global, cross‑functional teams.

This role combines program leadership, business transformation, operational excellence, financial analysis and reporting, technology acumen, and strategic execution. The successful candidate will lead complex customer‑facing programs and internal initiatives ranging from multi‑year programs to shorter‑term strategic projects, while helping evolve HID’s growing service portfolio, recurring revenue offerings, operational processes, and service delivery capabilities.

The Senior Program Manager, Strategic Service Programs, must manage multiple concurrent projects, programs, and business initiatives with varying levels of complexity, duration, stakeholders, and business impacts. This includes program planning duties such as requirements management, budget planning, financial analytics including P&L, schedule management, risk management, stakeholder management, communications, and executive reporting.

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

At the Biometric Identity Technologies Business Area, within HID, we aim to create a safer world with biometric solutions that enhance everyday life, ensuring trust and reliability in every interaction. As a trusted biometric leader, we seamlessly and ethically protect people, places, and things, where we create a secure and equitable environment where everyone’s data is protected and their privacy respected.

Driven by years of innovation, we offer a broad range of biometric identity technologies for transactions requiring irrefutable proof of identity, such as customer onboarding, fraud prevention, loss prevention, seamless travel, forensic investigation, background checks, border security, and government benefit issuance. We provide peace of mind to a great array of organizations and industries who know that they are getting the highest level of safety and security through trusted identity.

• Lead assigned customer‑facing programs, strategic projects, and services transformation initiatives from initiation through successful delivery focused in EMEA. These may range from short‑term projects to multi‑year strategic efforts.
• Manage multiple concurrent projects, programs, and business initiatives with varying levels of complexity, duration, stakeholders, and business impacts.
• Drive program execution to facilitate delivery of all aspects across cross‑functional teams including but not limited to Services, Product Management, Engineering, Technical Support, Customer Success, Sales/Pre‑Sales, Operations, Finance, and external partners.
• Develop and maintain program plans including requirements, financial analytics including P&L, schedules, risk registers, dependencies, stakeholder roles and responsibilities, communications, and executive reporting.
• Identify, analyze, and mitigate program risks and proactively drive mitigation steps, contingency planning, and issue resolution to support business interests.
• Facilitate executive reviews, steering committees, status meetings, and decision‑making forums with appropriate stakeholders.
• Work with Sales and Pre‑Sales to ensure program and project objectives are clear and align with strategic business objectives and customer expectations. Support early stage budget and scope determinations when necessary.
• Represent customer, services, and operational perspectives in product planning activities,…