Head of Operations; Primary Care

The Head of Operations is a key leadership role within our rapidly growing organisation and is responsible for developing all services delivered by the Primary Care Alliance CIC. Reporting to the Chief Delivery Officer, the postholder will lead the operational delivery of the Alliance's growing portfolio of services, ensuring they are safe, effective, financially sustainable and consistently achieve contractual, quality and regulatory standards.

The Head of Operations will be responsible for providing assurance to the Chief Delivery Officer, Executive Team and Board regarding operational performance, organisational risks, workforce capacity and service resilience.

This role offers a rare opportunity to work across primary care, urgent care, community services and system transformation whilst working alongside experienced clinical and executive leaders committed to improving outcomes for local people.

The successful candidate will help shape the operational future of the Primary Care Alliance CIC, leading existing services whilst mobilising new programmes that will transform how care is delivered across Berkshire West. This is an exciting opportunity to join a rapidly growing GP-led provider organisation at a pivotal point in its development.

Responsibilities include:

• Developing and leading the operational delivery of all Alliance services including the Reading Urgent Care Centre, Women's Health Hub, Lipid Optimisation Programme, Practice Resilience services and future commissioned services.
• Leading the mobilisation of new services from contract award through to business as usual, ensuring workforce, estates, digital systems, governance, policies and operational readiness are in place before go-live and within agreed budgets.
• Delivering contractual KPIs, quality standards, productivity targets and financial performance across all services.
• Providing visible leadership to operational teams, ensuring staff are supported, developed and empowered to deliver high-quality care.
• Working collaboratively with Clinical Leads, Service Managers, commissioners, member practices and system partners to continuously improve patient pathways and operational performance.
• Leading organisational readiness for CQC inspections and ensuring regulatory compliance across all regulated activities.
• Supporting organisational growth by contributing to business cases, service redesign and mobilisation of future commissioned services.
• Ensuring operational teams understand both individual and collective responsibilities and that behaviours reflect the values of the Primary Care Alliance CIC.
• Promoting compassionate, inclusive and visible leadership across the organisation.

Please find more information about the Primary Care Alliance CIC on our website
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PRIMARY RESPONSIBILITIES

Support the achievement of the Primary Care Alliance CIC's strategic objectives, organisational values and business plan.

Work closely with the Chief Delivery Officer and Executive Team to support organisational growth, transformation and future service development.

Promote the Primary Care Alliance CIC as a professional, innovative and high-performing GP-led provider organisation.

Deputise for the Chief Delivery Officer where appropriate, representing the organisation internally and externally.

Undertake any other duties commensurate with the seniority of the role.

To be part of the senior leadership of the operational team, supporting the Chief Delivery Officer in ensuring safe,effective and sustainable delivery across all Alliance services.

To work closely with Service Managers, Clinical Leads, service administration teams and the wider senior management team toensure the day-to-day efficient and effective operational management of services within the Primary Care Alliance CIC.

Develop and embed operational policies, systems and governance that enable the organisation to safely scale and deliver future commissioned services.

To ensure issues affecting service delivery are responded to in a timely and proportionate way, ensuring risks are escalated where needed and learning is shared to reduce recurrence.

To provide senior operational support and escalation across Alliance services, including urgent issues affecting service continuity,staffing, estates, digital systems or patient safety.

Work with Service Managers to ensure services are appropriately staffed, resourced and supported to operate safely across their agreed hours of delivery, including evenings, weekends and bank holidays where relevant.

To agree and manage allocated budgets, ensuring budgetary targets are adhered to.

To maintain visible leadership across operational sites, including regular attendance at services during operating hours toensure standards are maintained and teams are supported.

To work in conjunction with Clinical Leads and Service Managers to deliver agreed KPIs, quality standards, contractual requirements and outcome measures across…