Direct To Consumer Coffee Operations Support - South West of England

D2C Coffee Operations Support

Location: Field Based – South West of England (ideal base Bristol / Reading Area)

Salary: £31,000 dependent upon experience + business needs car

• Potential discretionary annual bonus
• Generous pension scheme
• 12 flexible days on top of 25 days annual holiday entitlement pro rata
• 2 paid volunteering days
• Focus on personal development and growth

Channel Sales & Coffee Operations (CS&CO) is part of our Nestlé Professional Business to Business food service arm. Specialising in Out of Home beverage solutions, CS&CO offers an unrivalled portfolio of fantastic and renowned brands including our primary brand ‘We Proudly Serve’ STARBUCKS, NESCAFÉ and SEATTLER’S BEST COFFEE. Operating in the exciting out‑of‑home marketplace, CS&CO has ambitious objectives and is a growth driver for Nestlé.

The team’s aim is to inspire fast‑paced, profitable growth with our business partners, through the delivery of branded beverage solutions executed brilliantly, exciting and delighting consumers, and helping our customers develop their business, drive footfall, spend and increase profit. We have an exciting opportunity for a talented D2C Coffee Operations Support to join our team and contribute to Coffee Solutions growth by delivering excellent in‑store execution across D2C customer locations.

Although this is a full‑time permanent opportunity, we are open to discussing individual flexible working needs. Please speak to us – don’t let this stop you from applying.

• Ensure NP D2C machines are up and running with minimal downtime.
• Ensure all customer locations receive accurate and compliant stock counts, review variances, identify trends and ensure timely escalation and corrective action.
• Deliver Nestlé Professional brand standards across all D2C sites; act on audit findings, customer feedback and execution gaps.
• Verify and coach correct cleaning routines at customer level; monitor repeat non‑compliance and intervene where required. Support uptime through basic troubleshooting and effective escalation.
• Ensure all field activity is reported accurately and on time through Project MORE systems; use data to identify performance trends and improvement opportunities.
• Liaise with any other internal and external stakeholders that support or impact performance delivery.

• Strong organisational skills, high motivation and positive attitude.
• Ability to build and maintain strong internal and external relationships.
• Experience contributing to cross‑functional teams and managing senior stakeholders.
• Ability to deal with ambiguity and to work autonomously as well as part of a team.
• Experience delivering consistent performance through others.
• Excellent presentation skills with the ability to influence and persuade.
• Problem‑solving and planning skills and ability to work under pressure to manage a fluctuating workload.
• Full UK driving licence and willingness to travel to key customer locations in the South West.

Advert closing date: 29/07/2026

At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.

We take pride in championing inclusion and diversity. We proudly signed the Business in the Community Race at Work Charter, are committed to Disability Confidence and have been recognised as a Times Top‑50 Employer for gender equality for three consecutive years. Additionally, we are a headline partner of Diversity and Inclusion in grocery. To find out more about Nestlé’s commitment to DEI, visit Nestlé's Commitment to a Diverse and Inclusive Workplace.

To find out more about your recruitment journey with Nestlé, visit Recruitment Journey | Nestlé UK & Ireland.