Head Of Operations​/Gm - Field Marketing Events Consumer Brands

Overview

National Pop-Up Events | Logistics | FMCG Activations | Operational Leadership

Ready to lead the operational engine behind one of the UK's fastest-growing direct marketing businesses?

At Croci Collective
, we deliver high-performing sales activations at events across the US, Ireland and the UK for brands including Hello Fresh, Green Chef, , The Modern Milkman, Beer 52. Every week our teams operate across consumer exhibitions, retail venues and live events, coordinating people, equipment, logistics, compliance and performance to deliver results.

We are seeking a commercially minded Head of Operations to lead this machine. Working with the CEO, you will help build scalable operational excellence while delivering day-to-day impact in a fast-moving business.

P.S. We value fun, engaging and friendly people who genuinely represent our culture.

Head of Operations
Hybrid - London Based with Regular UK Event Travel (ideally within 2 hours of London)
£70,000 - £80,000 DOE + Up to £20,000 Performance Bonus (OTE £100,000)
Plus Car Allowance / Travel Support, Potential Profit Share Opportunity & More
Full Time - Permanent

Reporting to: CEO
Company: High-Growth Direct Marketing & Consumer Events Business

What you bring: Operations Leadership, Logistics, Pop-Up Events, Experiential Marketing, FMCG Activations, Workforce Planning, IR35 Compliance, Contractor Management, Warehouse Operations, Compliance

We are Croci Collective, one of the UK s fastest-growing direct marketing businesses specializing in subscription product sales through consumer exhibitions, retail activations and live events nationwide. We deploy high-performing sales teams across a packed calendar of events throughout the UK and Ireland. Our success is built on exceptional operational delivery, coordinating people, logistics, transport, accommodation, equipment and client expectations across multiple live activations.

As we scale, including international growth plans, we are looking for a Head of Operations who can build operational excellence while remaining close to the detail that makes our business successful.

What You’ll Do - This isn’t a traditional corporate operations role or an event organiser position. You will lead the operational delivery behind multiple live campaigns across the UK, overseeing logistics, workforce deployment, warehouse operations, contractor compliance, transport planning and performance to ensure campaigns are delivered safely, efficiently and profitably. You will strengthen operational processes, improve scalability and build the infrastructure to support Croci's growth.

• Leading operational delivery across nationwide pop-up events and exhibition campaigns
• Overseeing workforce planning, logistics, transport, accommodation and equipment movement
• Managing operational activity across multiple concurrent live events and activations
• Supporting warehouse operations and logistics planning in client-facing events or related space
• Leading freelance workforce planning, deployment and contractor management
• Ensuring operational compliance, including IR35 understanding
• Monitoring Health & Safety, operational risk and compliance across field activities
• Managing relationships with venues, organisers, suppliers and client stakeholders
• Developing scalable SOPs, workflows and operational processes
• Driving KPI reporting, operational performance and continuous improvement initiatives
• Supporting operational budgeting, campaign profitability and cost control
• Coaching, mentoring and developing Operational Managers and wider teams
• Acting as senior escalation point for operational challenges and client delivery
• Championing systems, automation and operational improvements
• Supporting future UK growth and international expansion initiatives

Ideal background includes experience in fast-paced environments where operational logistics are critical to successful delivery. Likely from field marketing, retail activation, experiential marketing, consumer events, exhibition services, FMCG or similar.

• Proven experience leading complex…