DC Pensions Operations Manager

An exciting opportunity has arisen for an experienced DC
Pensions Operations Manager to join a leading UK pensions consultancy. This is a key leadership role within a growing Defined Contribution (DC) administration team, offering the chance to influence operational excellence, drive service improvements, and develop high-performing teams.

If you have a strong background in DC pensions administration, proven people management experience, and a passion for delivering exceptional client and member outcomes, we'd love to hear from you.

Reporting to the Head of DC Administration, you will take responsibility for the day-to-day leadership of a DC Member Administration team, ensuring the delivery of a high-quality, efficient and compliant service.

You will play a pivotal role in supporting three key objectives:

• Driving operational efficiency and profitability
• Supporting long-term sustainability through investment in people, clients and systems

This position offers a balance of operational management, strategic development, people leadership, and client engagement.

• Lead and develop a specialist DC administration team
• Drive quality assurance initiatives and service improvements
• Manage complaints and ensure effective resolution processes
• Mentor and support Administration Managers and Deputy Managers
• Oversee resource planning, recruitment, performance management and employee development
• Ensure compliance with pension legislation, governance requirements and internal quality standards
• Support client relationship management and attend client meetings where required
• Contribute to new business activities, including tender responses and client presentations
• Identify opportunities to improve operational processes, systems and efficiencies
• Support strategic business change projects and implementation of new ways of working
• Build strong relationships with stakeholders across the wider business

• Extensive experience within Defined Contribution (DC) pensions administration. Knowledge of DC Master Trust Governance requirements would be desirable but not essential.
• Strong technical knowledge of DC member administration and complex pension queries
• Proven track record of managing and developing administration teams
• Previous line management experience, including performance management, recruitment and employee development
• Strong understanding of pension administration best practice and quality frameworks
• Experience contributing to business development activities, proposals and client presentations
• Excellent communication and stakeholder management skills

If you’re looking for your next step in your career and to develop your career within a well-established and growing organisation.