Pensions Operations Manager (DC)

Pensions Operations Manager – Defined Contribution (DC)

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An excellent opportunity for an experienced Pensions Operations Manager to take responsibility for a DC Master Trust Member Administration team within a leading pensions organisation.

We’re looking for a strong operational leader with extensive Defined Contribution (DC) pensions experience, excellent people management skills and a track record of delivering high-quality pension administration services.

• Lead, manage and develop DC pension administration teams
• Drive service quality, operational efficiency and continuous improvement
• Oversee quality assurance, complaints and complex DC administration
• Coach and develop managers and their teams
• Manage performance, recruitment and people-related matters
• Improve processes, systems and ways of working
• Support client relationships and stakeholder meetings
• Contribute to new business and wider change initiatives

• Provenpensions operations/administration management experience
• Strong people management and leadership skills
• Excellent technical knowledge of DC administration
• Good understanding ofDC scheme governance and compliance
• Strong client and stakeholder management skills
• Knowledge ofDC Master Trust governancewould be beneficial but not essential.
• APMIis desirable, although candidates qualified by experience will also be considered