Team Manager Job Reading area,England UK,Management

ABOUT THE ROLE

As Section Manager in one of our Customer Delivery Hubs, you'll manage a team of Partners responsible for direct-to-customer deliveries and ensure the supply chain runs smoothly, while maintaining the highest customer service standards expected of the John Lewis brand.

You’ll ensure all operations adhere to legal compliance rules and regulations and deliver all operational KPIs / SLAs in line with Partner, customer, and profit business-wide metrics.

In addition to your contractual pay, any time worked between 18:00 - 22:00 will attract an Evening Premium at a rate of £3.75 per hour, and any time worked between 22:00 - 06:00 will attract a Night Premium at a rate of £4.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

At a glance

Partnership Role

Title:

Section Manager, Customer Delivery Hub
Positions Available: 2 (1x Permanent, 1x 6-month Secondment/Fixed-Term)
Location:

South Central (Customer Delivery Hub) in Southampton
Hours of work:
Full-time, 41 hours per a week.

Permanent Shift Pattern (3-Week Rota) Week 1:
Wednesday-Saturday (6:00 am-5:00 pm) Week 2:
Monday (5:00 am-4:00 pm), Tuesday-Thursday (6:00 am-5:00 pm) Week 3:
Tuesday-Friday

Fixed-Term Shift Pattern (6-Week Rota) Week 1:
Monday (5:00 am-4:00 pm), Tuesday-Thursday (6:00 am-5:00 pm) Week 2:
Tuesday-Friday (10:30 am-9:30 pm) Week 3:
Wednesday-Saturday (6:00 am-5:00 pm) Week 4:
Monday-Thursday (10:30 am-9:30 pm) Week 5:
Tuesday-Friday (6:00 am-5:00 pm) Week 6:
Wednesday-Friday (10:30 am-9:30 pm), Saturday (7:00 am-6:00 pm)

Key Responsibilities

Planning operational resources (daily and weekly) with the Partners and agency.
Developing and maintaining relationships with the operational teams to ensure communication across the site remains effective.
Monitoring and analysing department KPIs to look for trends and opportunities to facilitate continuous improvement within the team.
Ensuring daily communication with the transport planning team.
Managing the day-to-day running of the transport office (for example, schedules and conference calls).
You’ll need to be open to flexible working hours, as this role has the head of branch, out-of-hours, and key holder responsibilities. During these times, you will be held accountable for the site’s business continuity procedure.

It's crucial that you act responsibly in line with Corporate Social Responsibility commitments and waste management for your department and site.

Essential skills/experience you'll need

People management experience within a large team environment
Experience working in a fast-paced, operational environment
Strong stakeholder and agency management skills
Experience managing performance, absence and conduct, including disciplinaries and grievances
Knowledge and understanding of transport operations and legal compliance
Strong communication, organisation and problem-solving skills
Ability to manage competing priorities and make effective decisions under pressure
Experience driving performance and maintaining high standards across a team

Desirable skills/experience you may have

Transport Manager CPC qualification
Hiring Manager and/or recruitment experience
Incident management experience
Experience of managing fleet, drivers or transport operations
Experience using transport, workforce management or performance systems
Experience of continuous improvement and delivering operational efficiencies

Closing Date:

September 20, 2026

Pay:

£36,600.00 - £57,600.00 Annual

Contract Type:

Permanent

Hours of Work:

Hours are a 3 week rota;
Week 1 Wednesday, Thursday, Friday, Saturday Week2 Monday, Tuesday, Wednesday, Thursday Week 3 Tuesday, Wednesday, Thursday, Friday. Mondays are always 5am-4pm All other days are 6-5pm.

Job Level:

Partnership…