Area Manager - Property Management

Job Title:

Area Manager - Property Management

Location:

The Meadows, Camberley (Hybrid Working)
Brand: LRGSalary:
Competitive Salary + bonus

Hours:

Monday to Friday 8:30am to 5:30pmBrand: LRGLRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programs at all levels. With over 200 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary and key responsibilities:

Reporting to the Regional Director, LRG are seeking an Area Manager within Property Management to join our dedicated and dynamic team based in the LRG Head Office, Camberley. To be successful within this position, you will need to be of current Management Level within property and have experience leading a team, ideally also with experience in overseeing multi-branch locations with a vast portfolio.

You will oversee a team of Property Managers and Inventory Clerks as well as Team Managers and Head of Centres; providing day-to-day support and ensuring the smooth running of the PM Hubs and supporting the Regional.

Key Responsibilities:

Providing support and guidance to the Property Management Team and Head of Centre with respect to their role, productivity and output.

Providing assistance to the Property Management Team Leaders and Head of Centre with ongoing recruitment of PM/PI roles within the region.

Support audits of property management departments and action where appropriate.

Ensuring that property management best practice is shared

Overseeing Gas daily to ensure process has been adhered to, having relevant conversations

Monitoring teams overdue workflows, works orders and property visits, having relevant conversations

Monitor Property Management reports, having relevant conversations.

Working on group projects or initiatives along with the Regional Director to ensure successful implementation.

Direct line management responsibility in relation to the Senior Team within Hub Conducting Interviews Communication – Carry out and record monthly Managers Meetings and 1 to 1’s. Cascade Company directives/initiatives. Ensure the smooth and adequate flow of information and reporting to facilitate other business operations

Compliance – Ensure Company policies and procedures are adhered to; including all relevant legislation is maintained and monitored.

Complaints – Empower staff to resolve complaints and escalate when necessary; referring to complaints procedure. Where a complaint cannot be resolved by a staff member, help investigate customer complaint and propose/undertake appropriate responses. If a form of compensation is required, discuss with the Regional Director the cost incurred and receive agreement.

Create efficiency and monitor costs in all areas of operation whilst maintaining high standards of deliverable service.

Ensure teams provide an excellent customer service and customer experience. Implement a local quality control strategy to monitor customer experience. Regularly monitor reviews, providing recognition and encourage improvement to teams.

Develop talent pool and succession plan, by identifying and nurturing rising stars. Offer and provide relevant coaching and training to ensure staff retention, development and recognition of success.

Achieve budgeted and enhanced profitability through the success of the business – working closely with the Regional Directors to hit this objective.

Identify possible opportunities to enhance level of service provided to both internal and external customers. Discuss with Regional…