Senior Project Manager

The Senior Project Manager (SPM) plays a pivotal role in leading the internal day-to-day operations and delivery for a set of strategic, creative and medium-to-high complexity projects, from inception to completion, within a brand or multiple brands. The SPM has expert-level project management skills which allow them to lead any type of project or program, with limited supervision, and is considered the primary internal nucleus for their projects.

• Full lifecycle delivery and management of complex, technical, strategic and creative projects
• Develops and actively manages project timelines, estimates, risk registers, communication plans, burn reports and change logs with minimal oversight
• Leads the estimation process and provides project budget and staff plan parameters with minimal supervision
• Leads the project timeline creation process in close partnership with internal and external stakeholders with minimal supervision
• Leads project kickoffs and status meetings
• Creates and/or reviews and distributes meeting recaps; oversees and evolves Account Managers/Supervisors and Marketing Coordinators in their ability to write actionable recaps
• In partnership with AD+, develops financial forecasts for proactive financial management
• In partnership with AD+, Finance and Account, facilitates monthly billing, analysis and action
• In partnership with Account Services, AD+, assists with the development of annual and project-based SOWs
• In partnership with AD+, provides input to program Gantt Charts
• In partnership with Account Services, AD+, assists with change order creation and management
• Actively works with project stakeholders to identify, evaluate, log, communicate and mitigate project-level risks
• Works closely with Project Management Office (PMO)/Delivery leadership to identify and mitigate program-level risks
• Identifies project staff needs and works with resource managers and PCs to ensure accuracy and updates of resource plans
• Resolves conflicts, including scope, schedule, resources, budget, quality and communication with minimal oversight
• Ensures all project artifacts (FRD, BRD, etc.) are properly stored within enterprise systems (Workfront, TFS, etc.)
• Accountable for application of Intouch delivery processes and PMO standards across their projects
• Actively mentors and supports training efforts for Account Managers/Supervisors and Marketing Coordinators
• Acts as first touchpoint of escalation for Account Managers/Supervisors and Marketing Coordinators
• Keeps direct manager informed; asks for help when needed; knows when to escape issues/concerns to leadership; brings solutions
• Modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned

Travel (% or number of days): not frequent

Hours (Hours per week, days of the week): 40 hours, Monday-Friday

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position. An individual in this position must be able to successfully perform the expectations listed above.

• Bachelor's degree or equivalent education plus professional experience required
• Three to five years of experience in a PMO role
• Pharmaceutical or advertising experience preferred (AOR or DAOR)
• Advanced understanding and applications of PMO standards and processes
• Experience leading the delivery of complex, technology, strategy and creative based projects
• Ability to develop a creative, strategic or technical heavy project plan
• Ability to tailor and flex process to provide solutions to proactively facilitate a project
• Experience leading a wide range of different functional groups and project teams
• Comprehension of project forecasting and reforecasting throughout lifecycle of project
• Expert project and program burn analysis and remediation
• Excellent scope and change management tracking and adherence
• Comfortable with client-facing communication
• Strong critical thinking and problem-solving skills, with the ability to anticipate, assess and mitigate risk
• Ability to build trust, negotiate and influence decision-making with Account, SMEs, Clients, Partner Agencies and third-party vendors
• Strong sense of ownership and accountability
• Strong decision-making and implementation, especially when faced with uncertainty
• Experience working with Project Management Information Systems such as Workfront, Workfront Proof,…