Principal Data Team Lead, Emea

Independently manage end-to-end delivery of data management services for single/multi-service projects, ensuring quality deliverables on time and within budget, to customer satisfaction. Provide comprehensive data management expertise to Clinical Data Management (CDM) team to provide high-quality data management products that meet customer needs. Provide leadership and vision to the team in the areas of project planning, execution, and close-out; financial management;

communications; and milestone deliverables. May perform role of Data Team Lead (DTL), Program Lead, Customer Site Manager, and/or a leadership role in a specific CDM task (e.g. Subject Matter Expert (SME). Comply with Good Clinical Practices (GCPs), applicable regulatory guidelines, SOPs, policies, and, where available, CDM guidance documents.

• Client Management:
  Serve as primary point of contact for customer on data management deliverables
• Manage multiple large studies or program of studies (possibly global)
• Provide leadership and senior support to DTLs on multiple large global studies/programme of global studies
• Provide project management expertise working with customer data managers, key decision makers, and internal team members to manage continuous process improvements, issue escalation, workload projections, and provide technical expertise
• Lead direct negotiations with customer, e.g., timelines, financial, process, resources
• Maintain strong customer relationships
• Ensure open communications with customer and IQVIA management to independently manage and meet contractual obligations
• Meet with Data Operations Coordinator (DOC) and/or Data Operations team members on a regular basis to ensure milestones meet timelines and quality deliverables
• Provide training and development on data management expertise to junior team members
• Establish strong communications with Data Operations team, functional leads, project managers and all other stake holders
• Independently manage DM service delivery with comprehensive DM process and technical expertise in executing projects
• Serve as the escalation point for unresolved data issues
• Independently work with client data managers, vendors, internal team members for resolution
• Ensure appropriate resources are assigned to meet project deliverables
• Create and/or review and sign-off on all data management plan (DMP) documents
• Ensure service and quality meet agreed upon specifications per the DMP and contract/SOW
• Implement proactive quality management plans across multiple projects/programmes/customer account
• Manage service performance and provide leadership to identify root causes of issues and implement remedial actions
• Continuously look for opportunities to improve service
• Develop and work with team to implement plan to re-organise and drive change (possibly across a customer account)
• Ensure timely follow-up and resolution of compliance issues
• Serve as Subject Matter Expert (SME)
• Provide leadership and expertise in a specific CDM task or technology
• Serve as customer site lead for one or more customers
• Train and mentor junior DTL staff in DM expertise
• May coordinate the work of more junior DTL staff
• Independently maintain internal tracking databases and systems
• Independently manage SOW/budget
• Review financial reports on a monthly basis and participate in project reviews as requested
• Identify out of scope tasks and track change orders to completion
• Participate in pricing discussions across customer account
• Serve as Project Manager for single service DM projects, including financial tracking, revenue recognition, and invoicing
• Independently support RFP process (review RFP documents, pricing, attend bid defense)

• Independently bring process improvements and solutions to the CDM team/CDM…