Centre Manager

Responsible to Operations Director

Purpose of job andprimary objectives

The Centre Manager is responsible for the smooth and efficient running of the

centre. The Centre Manager is responsible for ensuring effective management and

having overall oversight for the delivery of the Summer School Centre programme

with the goal of making sure each student has a safe and positive vacation course

experience. They are also responsible for being the key point of contact between

the school services and Experio Summer during operations.

Main Duties

• Support and manage the Senior Team in their day-to-day roles.
• With support from the management team and Student Experience Leaders, delegate roles and responsibilities to the teams to ensure the successful delivery of the activity programme & excursions.
• Manage, update, and distribute staff rotas to all Centre staff, including the planning and delivery of the overnight on call duty rota and sharing managerial support in out of hours emergencies.
• Prepare house plans and room allocations as required for arrivals.
• Make appropriate plans for arrivals and departures of students.
• Undertake required audits of accommodation as required.
• Report all repairs to relevant departments as required.
• Address staff performance and ensure each member of the team is fulfilling the responsibilities as defined by their role.
• Conduct staff reviews and provide feedback where required.
• Ensure all staff on site are enforcing and following company policies and procedures and that all staff are representing Experio Summer in a positive and professional manner.
• Effectively monitor all outgoing expenditure, in line with approved budgets.
• Undertake all coach booking for excursion destinations.
• Brief Group leaders/Student experience leaders and prepare packs for all excursions.
• Always maintain professional and effective working relationships with BSC staff, working closely with them to ensure effective delivery of contracted services.
• Liaise with departments including Catering, Housekeeping, Estates, IT and Grounds in order to ensure all provisions are covered and they have the required information as needed.
• Ensure all necessary organisational arrangements have been made to allow the successful delivery of the student programme.
• Communicate with and report regularly to the Senior Management Team.
• Monitor student inductions to ensure they receive a full and thorough induction at the beginning of their stay.
• Liaise with student group leaders through regular meetings to ensure their needs are met, and all issues and problems are dealt with promptly and efficiently.
• Ensure students are following school rules and support staff with any behaviour issues that arise, following the Experio Summer behaviour management procedures.
• Ensure accurate records are kept by all staff to account for student and staff whereabouts at all times, and ensure any incidents are appropriately recorded and promptly reported if required.
• Be responsible for and manage necessary paperwork relating to the health and safety arrangements for all staff and students at the school, both on and off site.
• Ensure all students are properly supervised at all times.
• Co-ordinate the response and deal as appropriate with any emergencies that may arise.
• To be on call overnight in case of an emergency, on a rota basis.
• Take responsibility to ensure the safeguarding of all students and fully understand and follow the school’s and Experio Summer’s safeguarding policy and procedures.
• Take responsibility for implementing Experio Summer’s policies and procedures, and represent the school to the highest standard at all times.
• Ensure that all staff keep the premises and company equipment clean, safe, and in good order.

Other responsibilities Whilst every effort has…