Director Professional Services, EMEA

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries.

To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.

• Lead and shape Professional Services across EMEA, with responsibility for an organisation of approximately 120 people.
• Take on a highly visible leadership role combining customer impact, operational excellence, people leadership and regional transformation.
• Work directly with strategic and enterprise customers, building senior relationships and leading complex engagements and escalations.
• Make a tangible impact on how Professional Services scales across EMEA, improving governance, delivery frameworks, operational performance and organisational maturity.
• Work for a profitable, fast-growing market leader in the online reward and benefits space

Please note we are unable to offer visa sponsorship or support with residence or work permits.

As Director, Professional Services, EMEA, you will lead the day-to-day performance of our Professional Services organisation across the region, ensuring successful customer outcomes, operational excellence and consistent execution. Reporting to the RVP, Professional Services, EMEA, you will translate regional strategy into clear operational priorities while strengthening delivery governance, capability and organisational maturity. You will also play a key role in customer leadership, acting as a senior escalation point for strategic and enterprise customers and partnering across Sales, Customer Success, Product and Support.

This role can be based remotely in the UK or Ireland, with some travel required, or at one of our European offices in Sweden, Denmark, Lithuania, the Netherlands or Germany, where you’ll work from the office three days per week.

• Lead Professional Services delivery across EMEA, an organisation of approximately 120 people.
• Translate regional strategy into clear operational priorities, building accountability and consistent execution across teams and functions.
• Lead, coach and develop people managers, strengthening leadership capability and building a high-performing, inclusive organisation.
• Own senior relationships with strategic and enterprise customers, leading complex engagements and escalations to achieve successful customer outcomes.
• Partner closely with Sales, Customer Success, Product and Support to align customer priorities, delivery strategy and execution.
• Ensure projects and programmes are delivered to agreed scope, timelines, budgets and quality standards through effective governance, methodologies and operational controls.
• Lead resource planning and capacity management across EMEA, balancing demand, utilisation, delivery quality and team health.
• Drive continuous improvement and regional transformation using operational data and insights to improve delivery performance, forecasting, customer satisfaction, profitability and organisational maturity.

• Substantial leadership experience, including experience leading and developing people managers.
• A strong understanding of how a Professional Services organisation operates, including its commercial and operational drivers.
• Strong experience managing complex implementation and customer delivery portfolios, including delivery performance, governance and…