Service Manager

Service Manager Lead a high-impact service tackling domestic abuse at its source, combining safeguarding, public protection and behaviour change. This hybrid role suits a confident leader with relevant service management, complex risk and partnership-working experience. If you've also worked in the following roles, we'd also like to hear from you:
Operations Manager, Safeguarding Manager, Service Delivery Manager, Domestic Abuse Manager, Public Protection Manager, Programme Manager, Support Services Manager, Team Manager Benefits include 27 days' annual leave plus bank holidays, a 5% employer pension contribution, healthcare cash plan, life assurance and professional development. SALARY: £37,080 per annum  Benefits

LOCATION:

Hybrid - East Sussex (extensive travel across Rother, Wealden, Lewes, Hastings and Eastbourne) JOB TYPE:
Full-Time, Fixed-Term Contract for up to 12 months initially, with a possible extension of up to a further 36 months, depending on funding

WORKING HOURS:

37 hours per week, Monday to Friday, with some evening and weekend work required and participation in an out-of-hours management rota JOB OVERVIEW This is a rewarding opportunity for a Service Manager to lead a specialist intervention focused on reducing harm and improving safety for victims, survivors and children. The Service Manager will shape safe, effective delivery across East Sussex, leading a skilled team and working closely with safeguarding, criminal justice, local authority, health and social care partners.

With responsibility for performance, governance, finance and continuous improvement, the Service Manager will also influence local strategy, strengthen multi-agency practice and support future service sustainability. DUTIES Your duties as the Service Manager include:
Service Leadership and Delivery:
Lead day-to-day service delivery, team supervision, professional development and high-quality outcomes Safeguarding and

Risk Management:

Oversee safeguarding, complex risk management, case review and robust information-sharing arrangements Performance and Quality:
Monitor outcomes, service performance, audit activity, governance and continuous improvement Partnership Working:
Build effective relationships across safeguarding, criminal justice, housing, health, social care and local authority partners Strategic Representation:
Represent the service at strategic forums, partnerships and multi-agency meetings, contributing to local domestic abuse responses Systems Change and Practice:
Strengthen coordinated approaches, pathways and protocols while promoting accountable behaviour change practice Reporting and Compliance:
Produce performance information for commissioners, stakeholders and funders, ensuring data protection and regulatory compliance Finance and Sustainability:
Provide financial oversight and contribute to service development, sustainability and funding opportunities CANDIDATE REQUIREMENTS ESSENTIAL Previous experience within domestic abuse, safeguarding, public protection or a related field Experience leading or managing teams supporting high-risk or vulnerable people Strong knowledge of safeguarding legislation, risk management and public protection frameworks

Experience of multi-agency partnership working at operational and strategic levels Experience influencing stakeholders and building effective relationships Strong understanding of domestic abuse, its impact on victims and families, and behaviour change approaches Experience presenting, training and communicating with audiences Strong leadership, decision-making and people-development skills Ability to manage complex risk and safeguarding concerns calmly and effectively Full UK driving licence, access to a vehicle and ability to travel…