Workshop Controller

Overview

An exciting opportunity for a Workshop Controller to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions. As a Workshop Controller, you will oversee the daily operation of the workshop, ensuring work is completed efficiently, productivity is maximised and customers receive an outstanding service. This is a full-time permanent role with a salary range of £38,000 - £43,000 plus bonus up to £6,000/year based on KPIs and labour sales targets (OTE up to £49,000) plus benefits.

• Maximise hours sold, revenue per transaction, product sales, and adhere to VHC process.
• Allocate work efficiently and coordinate with front-of-house and bookings.
• Ensure clear, proactive communication across teams and customers.
• Lead, coach, and develop the team; manage training and annual leave.
• Maintain equipment, arrange calibrations, perform tooling checks.
• Ensure parts availability and manage displaced parts.
• Complete repair documentation accurately and adhere to VWCV warranty standards.
• Support processes to exceed VWCV customer satisfaction targets.
• Maintain workshop equipment and tooling records in line with ISO and manufacturer standards.

• Previously worked as Workshop Controller, workshop supervisor, Workshop Team Leader, Workshop Operations Manager, Workshop Foreman, Commercial Vehicle Technician, or in a similar role.
• Strong technical knowledge of heavy vehicles.
• Background in leading, supervising and developing workshop teams.
• Experience in an HGV Workshop environment would be preferred.
• Sound understanding of Health & Safety procedures within a workshop environment.
• Skilled in Microsoft Office and experienced using dealer management, diagnostic and industry software, including Kerridge (CDK), 1link, CVLink, R2C or similar systems.

• Monday - Friday: 8am – 5pm (1-hour unpaid break)
• 1 in 4 Saturday morning: 8:00am to 12 Noon
• 41 hours per week

• Competitive salary
• 30 days leave including bank holidays
• Holiday+ purchase scheme
• Statutory pension scheme
• Accident policy for all employees
• Uniform/PPE supplied
• Free Class IV MOT per year
• Mental health first aiders
• Paternity pay – Full 2 weeks
• Corporate uniform provided
• Cycle to work scheme
• Working for a friendly family business
• Referral bonus if you introduce your technician friends (£1500!)

This is a fantastic opportunity to take ownership of a busy workshop and develop your career within a supportive and professional environment.

Important Information:
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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003