Mandarin speaking CRM & Operations Executive wm

MandarinspeakingCRM&Operations Executive-Reading

Office based

Perm

Start
: ASAP

Your New Salary
: £30-35k, depending on experience

• Produce EDM content, including coordinating with designers on adjustments, creating customer lists and EDM distribution.
• Execute on‑site campaigns, including campaign set up, launch, monitoring, and real‑time optimisation based on performance.
• Collect, analyse and interpret customer and campaign data to generate actionable insights and improve campaign effectiveness.
• Continuously monitor and analyse competitors’ on‑site campaigns and CRM activities to identify insights and opportunities.
• Support the development and optimisation of loyalty programmes to enhance customer lifetime value.
• Support day‑to‑day e‑commerce platform operations, including product listings, content updates, campaign set‑up, and merchandising activities.
• Provide execution support for traffic acquisition channels (e.g. paid media, affiliates) as needed.
• Work cross‑culturally and adapt to different working styles.

• Bachelor’s degree in any discipline.
• Highly organised with strong task‑management ability, able to prioritise multiple deadlines and perform well under pressure.
• Excellent communication skills and ability to work collaboratively across teams and external partners.
• Experience with CRM tools or marketing automation platforms (e.g. Mailchimp, Klaviyo, etc.).
• Basic understanding of customer segmentation, A/B testing and personalisation strategies.
• Proficiency in Microsoft Office, especially Excel (data processing, basic reporting).
• Comfortable working with data, ensuring accuracy and consistency.
• Exceptional attention to detail.
• Proactive mindset with a willingness to learn and adapt quickly.
• Mandarin language skills would be advantageous.
• Ability to work cross‑culturally and adapt to different working styles.

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

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