Hybrid CX Lead: End-to-End Channel & Journey
Job in
Reading, Berkshire, RG1, England, UK
Listed on 2026-08-23
Listing for:
Pertemps
Full Time
position Listed on 2026-08-23
Job specializations:
-
Marketing / Advertising / PR
Digital Marketing, Marketing Strategy, Marketing Communications
Job Description & How to Apply Below
Thames Water is seeking a Contact Channel CX Lead in Reading, UK, hybrid with one day in the office. You will oversee and optimise customer contact journeys across telephony, IVR, webchat, email and more, leading journey managers and channel owners while driving cross-functional improvements.
You’ll apply channel best practices, integrate insights, and champion end-to-end experience design. The role requires strong experience in channel management, campaign strategy, and stakeholder leadership,
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