Assistant Resident Services Manager - BTR

We are seeking a proactive and customer-focused Assistant Resident Services Manager to join our team, delivering on-site lettings and property management services for a vibrant build-to-rent residential development in Reading.

You will be the first point of contact for prospective and existing residents-from initial enquiry and property viewings through to move-in and ongoing tenancy support. This is a dynamic role combining lettings, resident engagement, and operational coordination, with a strong focus on delivering an exceptional resident experience.

• Act as the main point of contact for enquiries, conducting viewings and progressing offers
• Manage the full lettings process including applicant vetting and tenancy documentation
• Deliver outstanding customer service and build strong relationships with residents
• Foster a sense of community through resident engagement, communication, and events
• Ensure apartments and communal areas are presented to a high standard at all times
• Coordinate maintenance issues, contractor appointments, and defect repairs
• Carry out regular inspections of apartments and communal spaces
• Support check-in and check-out processes, including deposit returns
• Assist in organising minor refurbishment works between tenancies
• Maintain clear and effective communication across teams and with residents
• Support Health & Safety compliance across the development
• Coach and support on-site team members where required

• Strong customer service background with a resident-first approach
• Positive, proactive, and solutions-focused mindset
• Excellent communication skills (written and verbal)
• Highly organised with strong attention to detail
• Confident decision-maker with the ability to think on your feet
• Friendly, approachable, and professional personality
• IT literate and comfortable using social media platforms
• Good understanding of financial processes and accountability