Shared Ownership Senior Move Manager; sales progressor

Company Description

SOWN Shared Ownership is a specialist property company dedicated exclusively to the Shared Ownership market, helping people buy homes without compromise. Evolved from LRG and established in 2018, the business focuses on selling both new build and re-sale Shared Ownership homes, with hubs in Wokingham, London, Manchester, Bishops Stortford, Yorkshire and Nottingham. The team provides expert support throughout the home buying journey, making shared ownership accessible and straightforward.

This is a hybrid role with office days based in Reading. The candidate will responsible for supporting customers through every stage of their Shared Ownership move. This role manages the end-to-end process once a homebuyer has reserved a property, including coordinating solicitors, housing providers, and internal teams to ensure a smooth and timely completion. The Move Manager will guide customers through the process, ensuring accurate records in property systems, tracking progress against key milestones, and proactively identifying any risks or delays.

The role also involves collaborating with sales and marketing colleagues, contributing to process improvements, and delivering a consistently high standard of customer service.

• Experience in property, housing, conveyancing, or a related field, with a strong understanding of home-buying and/or Shared ownership Processes.
• Proven customer service and relationship management skills, including the ability to communicate clearly, manage expectations, and handle sensitive situations professionally.
• Strong organisational and time-management abilities, with experience coordinating multiple stakeholders and managing several cases simultaneously.
• Proficiency in using CRM or property management systems, along with solid skills in MS Office (especially Outlook, Excel, and Word).
• Attention to detail and accuracy in handling documentation, contracts, and compliance requirements.
• Ability to work effectively on-site as part of a team in Reading or working alone from home, with a proactive, solutions-focused approach.