Trade Counter Assistant​/Driver

County Architectural Ironmongery Limited is a family-operated business with over 35 years of expertise in supplying quality architectural hardware and ironmongery. Renowned for its trusted service and commitment to excellence, the company has established a strong reputation in the industry. Based in Northampton and Reading, County Architectural Ironmongery Limited provides tailored solutions to meet the unique needs of customers in both locations.

Pay:

Up to £33,000.00 per year

Job Summary:

We are seeking an outgoing, dynamic and detail-oriented Trade Counter Assistant/ Driver to join our team. The Trade Counter Assistant/ Driver will be responsible for supporting our trade operations by assisting with various tasks to ensure smooth transactions and customer satisfaction.

Responsibilities:

• Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager in day to day branch operations
• Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers both face to face and over the phone
• Provide exceptional customer service and support to new and existing customers, including providing quotations and ordering up goods to fulfil their orders
• Picking, loading and delivering products to customers via our Company vehicle
• Responsible for route planning, safe driving and keeping the Company vehicle clean
• Supporting the Branch Manager with actions and activities on time, in full
• Compliance with Health and Safety, company policies and procedures
• Ensure excellence in customer service, operational standards and Branch sales targets are achieved
• Support the delivery of sales targets whilst developing and maintaining positive customer relationships
• Assist with the delivery of branch operations
• Provide support and assistance to Branch colleagues as required
• Maintain branch standards - including warehouse and stock management including purchasing materials, front of house cleanliness and point of sale

Experience:

• Previous experience in a sales or customer service role is preferred
• Building supplies product knowledge is advantageous
• Confident with dealing with customers
• Strong organisational skills with attention to detail
• Ability to work in a fast-paced environment and multitask effectively
• The ability to build great customer relationships a good telephone manner, excellent communication, and interpersonal skill