Senior Floor Manager

JD Sports- 0173 Reading, 52
-53 Broad Street, READING, Reading, United Kingdom

Senior Floor Manager in one of our flagship stores in Reading.

As Senior Floor Manager you will lead operational excellence and commercial performance, inspire a high‑performing team, drive results and manage day‑to‑day store operations.

Drive operational excellence and commercial results. Motivate the team, own floor performance, deliver exceptional customer service and maintain a best‑in‑class retail environment.

• Lead the shop floor to deliver exceptional JD service standards, ensuring a premium customer experience at all times.
• Drive strong commercial performance through effective merchandising, stock management, and team motivation.
• Take ownership of the store’s key performance indicators and progress.
• Support smooth day‑to‑day operations, including opening and closing routines, cash processes, audit compliance, stock accuracy and cost control.
• Recruit, train, coach, and develop colleagues, building a high‑performing, engaged, customer‑focused team.

• Supervisory or management experience within a fast‑paced, high‑volume retail or customer‑facing environment.
• Strong leadership skills with proven ability to develop and inspire teams.
• Excellent communication and customer‑resolution ability, confident in handling complex situations.
• Solid commercial awareness with understanding of store operations and performance drivers.
• Strong attention to detail and ability to uphold premium standards in a flagship setting.

• Passionate about the JD brand, retail trends, and delivering a standout flagship experience.
• Experience in visual merchandising or premium product presentation.
• Energetic, confident leader who thrives in high‑pressure, high‑traffic environments.
• Proactive problem solver who takes initiative and drives continuous improvement.
• Builds strong working relationships, contributing to a positive and inclusive store culture.

• Incremental Holiday Allowance
• Staff Discount on qualifying purchases across Group retail stores and online
• Exclusive Colleague Bike Discount scheme
• Discounted Gym membership
• Personal development opportunities to learn and develop at work
• Access to Apprenticeships and accredited qualifications

We are proud to be an equal opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered. We celebrate diversity and seek to ensure that all colleagues regardless of background, identity or lived experience can thrive and contribute meaningfully.