Volunteer Furniture Shop Assistant

As a Volunteer Furniture Shop Assistant, you will play a vital role in supporting the day-to-day running of our furniture shop. This is a hands‑on role involving manual tasks, customer interaction, and teamwork. Volunteers help ensure donated furniture is collected, prepared, displayed, and sold safely and efficiently, contributing directly to our mission.

• Safely lifting, carrying, loading, and unloading furniture and household items
• Following manual handling and health & safety guidelines at all times
• Van Crew Support
  • Assisting as part of the van crew on furniture collections and deliveries
  • Helping load and secure items in the van
  • Supporting drivers with navigation, communication, and customer interaction during collections/deliveries
• Carrying out basic repairs to donated furniture (e.g. tightening screws, minor fixes)
• Cleaning, sanding, or preparing items for sale
• Identifying items that are suitable for sale or recycling
• Cleaning furniture, shop floor, and work areas
• Helping maintain a tidy, safe, and welcoming shop environment
• Assisting with stock organisation and displays
• Customer Service
  • Greeting customers in a friendly and helpful manner
  • Answering basic questions about items for sale
  • Assisting customers with purchases and moving items where appropriate

• Willingness to carry out physical tasks
• Ability to work as part of a team and follow instructions
• Friendly, reliable, and approachable attitude
• Basic DIY skills are helpful but not essential (training provided)
• An interest in furniture, recycling, or community support is a plus