Shop Supervisor

Shop Supervisor

176 Crockhamwell Rd, Woodley, Reading RG5 3JH

15 hours per week, including weekends on rota
£12.79 per hour

As a Shop Supervisor at Sue Ryder Woodley you will support the Shop Manager in running the store, lead and manage volunteers, drive sales, and ensure excellent customer service.

• Use retail experience to drive business, push sales, and achieve targets.
• Lead a team of volunteers to deliver exceptional customer service.
• Generate donated stock by engaging with the local community.
• Recruit, train and retain a volunteer team.
• Maintain high standards of merchandising, housekeeping and health & safety.
• Manage stock processes and ensure fresh, seasonal stock is displayed.
• Act as a brand ambassador for Sue Ryder and support in‑store campaigns.
• Operate the Epos system and manage cash handling.

• Customer service experience.
• Previous supervisory experience.
• Cash handling/till work.
• Basic IT skills (email, instant messaging, video calls).
• Organisational skills.
• Lone working experience.

• High‑street retail, leisure or hospitality background.
• KPI and target experience.
• Experience in charity retail.
• Health & safety knowledge.
• Team player attitude.
• Key holder/opening and closing responsibilities.
• Merchandising/stock rotation skills.

• 27 days holiday rising to 33 with length of service, plus bank holidays (pro rata if part‑time).
• Company pension scheme.
• Staff discount with thousands of retailers.
• Refer‑a‑Friend scheme – £250 payment.
• Enhanced maternity, paternity and adoption pay.
• Enhanced sick pay.
• Electric Vehicle Scheme.
• Healthcare Cash plan.
• Death in Service benefit.
• 10 % staff discount on new goods online.
• Structured induction programme and learning & development opportunities.
• Access to Employee Support Programme.

3rd August 2023

At Sue Ryder we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion amongst our workforce and eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio‑economic backgrounds and people with disabilities.

As a Disability Confident Committed employer we offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.