Floor Manager

Role Overview

As a Floor Manager at JD Sports, you play a key role in delivering the JD experience, supporting the smooth running of the shop floor and ensuring every customer walks away feeling valued. You’ll support daily operations, lead by example on the sales floor, and help develop a confident, motivated team. You’ll bring energy, organisation, and a passion for great service, making sure the store looks sharp, runs efficiently, and reflects the standards JD is known for.

• Deliver outstanding JD service standards, ensuring every customer receives fast, friendly, and professional support.
• Drive commercial performance through effective shop‑floor execution, including merchandising, replenishment, and motivating the team.
• Lead and develop colleagues to maintain high performance, strong engagement, and consistent adherence to JD policies and processes.
• Support day‑to‑day store operations, including opening and closing procedures, cash handling, and maintaining a clean, organised shop‑floor environment.

• Previous supervisory experience in a fast‑paced retail or customer‑facing environment.
• Strong communication and leadership skills with proven experience supporting and developing team members.
• Excellent attention to detail with the ability to uphold high operational and visual standards.
• Solid commercial awareness with an understanding of how daily actions contribute to store KPIs and performance.

• Passionate about the JD brand, retail trends, and delivering a standout customer experience.
• Energetic, hands‑on leader who thrives in a busy and dynamic environment.
• Confident problem solver with strong customer‑resolution skills.
• Interest or experience in visual merchandising, product presentation, or brand standards.

We are proud to be an equal opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered. We celebrate the diversity of our teams and strive to ensure that all colleagues, regardless of background, identity, or lived experience, can thrive and contribute to our continuously evolving company. We encourage individuals to embrace and uphold our strategic priorities: putting people first, staying at the forefront of digital innovation, being deeply attuned to our customers, and pursuing operational excellence.

• Incremental Holiday Allowance
• Staff discount on qualifying purchases across Group retail stores and online
• Exclusive colleague bike discount scheme
• Discounted gym membership
• Personal development opportunities to learn and develop at work
• Access to apprenticeships and accredited qualifications

Founded in 1981 with a single store in the Northwest of England, JD Group has grown into a leading global omni‑channel retailer in Sports Fashion, Outdoors, and Gyms. Our diverse and dedicated teams operate across a portfolio of renowned retail brands in multiple international markets and are listed on the London Stock Exchange since 1996 and a proud member of the FTSE
100 since 2019. JD Group continues to expand both in the UK and globally, driven by a commitment to innovation, excellence, and a vision to become the world’s most trusted and dynamic omni‑channel retailer in the sports and outdoor industry.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.