Customer Experience Lead

At Jewells, we’re passionate about creating exceptional customer experiences. As a Customer Experience Lead, you’ll play a key role in leading the shop floor, driving sales performance, and ensuring every customer receives the highest level of service. This is the perfect opportunity for someone ready to take the next step in retail and develop towards future management roles.

• Lead the experience – Set the standard for exceptional customer service and support the team on the shop floor
• Drive sales performance – Take ownership of store performance when running shifts and help achieve targets
• Run the store – Open and close the store, handle cash processes, and support daily operations
• Deliver piercing services – Provide safe, professional piercing services once fully trained
• Maintain standards – Ensure the store and piercing studio meet Jewells’ high standards at all times

Piercing services form a core part of this role for employees contracted to work more than 5 hours per week. You will receive fully paid training and accreditation. Once trained, piercing services form part of your role responsibilities.

• Retail experience, ideally in a fast-paced environment
• A confident, customer-focused leader
• Strong sales and customer experience skills
• Responsible, reliable, and professional
• Ready to take ownership and support store performance

• Competitive pay + commission
• Fully paid piercing training and accreditation
• Jewellery allowance and team discounts
• Clear progression to Assistant Manager and beyond
• A fast-growing, exciting brand environment