Associate Account Manager

Position: Associate Account Manager (Permanent)
Associate Account Manager

Salary: £35,000 +Commission

Hybrid Working - Reading

About the Role

My client is looking for a motivated Associate Account Manager to join their growing commercial team. In this role, you will support and develop a portfolio of customers from onboarding through to annual renewal. You'll build long-term, trust-based relationships, uncover new business opportunities, and ensure every customer enjoys a positive and effective experience.

You will collaborate with global, cross-functional internal teams including Sales, Professional Services, Content, and Technology to continually enhance the customer journey. At renewal stage, you'll support the negotiation of updated terms and pricing using established internal processes. You should be customer-focused, proactive, and confident in identifying ways to enhance our services and exceed customer expectations.

Responsibilities

Manage an assigned customer portfolio, ensuring high satisfaction and successful delivery of learning solutions.

Act as the main day-to-day point of contact, building strong and positive customer relationships.

Identify growth opportunities and help drive usage and engagement.

Coordinate multiple ongoing projects, working with both internal and external stakeholders.

Represent the very best of my client in all interactions.

Experience & Qualifications

Technical Skills

Minimum 2 years' experience in Account Management, Business Development or Sales, with a track record of customer retention and growth.

Strong ambition to build a commercial career within a rapidly expanding, private-equity-backed organisation.

Eagerness to develop skills in customer growth, sales, negotiation, and contracting.

Excellent communication and presentation skills, with the ability to build rapport quickly.

Self-motivated and able to work effectively without supervision.

Proficient in CRM systems and MS Excel, Word, PowerPoint, and Linked In.

Soft Skills

Strong organisational and time management skills, ensuring deadlines are met without compromising quality.

A collaborative team player who contributes positively to shared goals.

High level of ownership, accountability, and commitment to delivering results.

If you're suitable for the position, please apply