Account Manager

As a global leader in cybersecurity, Crowd Strike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on Crowd Strike to keep their businesses running, their communities safe and their lives moving forward.

We’re also a mission-driven company. We cultivate a culture that gives every Crowd Striker both the flexibility and autonomy to own their careers. We’re always looking to add talented Crowd Strikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters?

The future of cybersecurity starts with you.

Crowd Strike is seeking a Account Manager to ensure that our regional customers are successful and thriving with our next generation endpoint technology. This is a full sales cycle role in which you will proactively advocate for the customers in the medium to large enterprise business segment, while focusing on high levels of adoption to ensure customer satisfaction. You will balance discovering upsell and cross-sell opportunities while partnering with our renewals team to ensure timely renewals.

• Serve as the primary point of contact for clients while collaborating with various internal stakeholders (Customer Success, Managed Services, etc.) to ensure the existing customer base is receiving the value they expect from their previous purchase
• Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature while ensuring customers renew at an escalated ARR rate.
• Achieve a quota of new sales growth within the customer base.
• Be a customer advocate, driving relationships with key customers and creating new champions.
• Identify whitespace in accounts and create value-based presentations to promote upgrades and cross-sells.
• Consult with our existing customers to recommend additional solutions from the Crowd Strike portfolio to increase ingestion.
• Devise and execute account strategies and plans to maximise account growth.
• Provide high touch customer service, including escalation and coordination of support issues as needed.
• Deliver feedback to the Product Management team on new feature requests and product enhancements from your customer base.

• Experience of full sales cycle experience in account management or net new logo capacity, selling to a technical audience such as engineers, IT, security, and other related fields.
• Strong ability to run a discovery, manage full sales cycle, handle objections, implement a multi-faceted sales strategy such as working with partners, and close deals.
• Light experience and/or understanding of sales frameworks such as MEDDPICC and Sandler
• Track record of meeting or exceeding expectations in an individually focused, quota and/or metric carrying role.
• Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.
• Strong technical aptitude and ability to learn new concepts quickly.
• Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits and presentations, and internal meetings
• High level of comfort handling client objections and negotiations.

• Cyber Security industry experience
• Security and/or SaaS Sales experience
• Advanced experience and/or understanding of sales frameworks such as MEDDPICC and Sandler

#LI-RG1

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™…