National Account Manager

Do you have a proven track record in obtaining and maintaining long-term key customers in the Arts & Crafts, Stationary and/or Toy space?

Do you have extensive knowledge and experience in selling into key art/ retail chains?

Can you proactively manage allocated accounts in order to achieve objectives & targets set?

Macgregor Black are partnering with a global market leading arts and crafts brand
, on the search for a National Account Manager
.

National Account Manager you will be responsible for driving commercial performance within the Sales function. You will be a critical thinker who is dynamic and positive; your ideas and initiatives will contribute to the success of the team and the company. Excellent organisational, analytical, numerical and problem-solving skills are critical to the role. A previous experience with stationery, arts and crafts or toys products is required.

• Identifying pockets of growth for our brands.
• Embracing digital transformation.
• Growing the sales and profitability of our channels.
• Contributing, promoting and implementing the company’s strategy and the routes to market to meet our targets and grow our market share on key brands.
• Meeting customers to deliver impactful insight & analysis.
• Collaboration internally to ensure smooth implementation of new customer accounts.
• Maximising time spent with customers, ensuring leads are followed up promptly.
• Acquiring a thorough understanding of key customer needs and requirements.
• Effective strategic planning and forecasting.
• Negotiating customer pricing and trading terms and review ongoing in line with changing market conditions that impact costs.
• Commercially minded with a solid grasp of margins, pricing, P&L and profitability.
• Confident in a customer-facing and account management role.

• Manage and grow the profitability of your portfolio
• Use data to drive decision-making and identify gaps, risks and opportunities.
• Use Excel and digital tools to analyse sales, trends, costs and customer behaviour.
• Produce reports, KPIs and forecasts for internal stakeholders and leadership.
• Collect and interpret market and performance data to inform strategy.
• Focus primarily on Key Accounts for the Traditional Retail and Stationery sectors.
• Promote our product portfolio using catalogues, digital tools and trade promotions.
• Maintain and grow relationships through meetings, calls and email engagement.
• Deliver insight-led presentations and recommendations to customers.
• Implement account and channel strategies aligned with margin and growth priorities.
• Use data to match products and brands to customer needs.
• Identify and pursue new business opportunities within your channel.
• Deliver accurate demand planning and reporting.
• Monitor performance vs budget and propose tactical actions when required.
• Take ownership from order entry to invoicing and delivery, working closely with Customer Service.
• Manage credit notes, complaints and service issues efficiently.
• Liaise with internal teams to resolve problems and support customer expectations.
• Meet customers and deliver impactful insights and analysis.
• Share feedback with marketing, trade marketing and product teams.

Please contact Lewis Millican for further information.