Sales & Customer Service Operator

Sales & Customer Service Operator

Location:

Reading
Salary: £29,500 – £33,000 + Bonus

Hours:

Monday to Friday, 7:30am – 5:00pm

Job Type: Full Time
We’re looking for a proactive and customer-focused Sales & Customer Service Operator to join our busy Reading branch.
This is a varied, hands-on role combining sales, customer service, trade counter support, and branch operations. You’ll assist customers in person and over the phone, prepare quotations, process orders, and help ensure the branch runs smoothly day to day.
Staff Benefits

Bonus scheme linked to personal and company performance
Company pension scheme
Private healthcare screening
Enhanced sick pay policy
Annual leave linked to service
Birthday leave
Christmas & New Year closure
Clothing allowance
Bike2

Work scheme
Free eyesight tests and glasses contribution
On-site parking

Key Responsibilities

Assist customers over the phone and at the trade counter
Prepare quotations and follow up sales opportunities
Process customer orders and update customers on progress
Promote products, upgrades, and seasonal offers
Maintain accurate sales records and paperwork
Work closely with transport, stores, and administration teams
Support stock ordering and branch merchandising
Assist with shows, displays, and general branch presentation
Help with goods in, stock handling, and general branch duties

What We’re Looking For

Strong customer service and communication skills
Sales experience or confidence upselling products
Computer literate and comfortable using internal systems
Positive, hands-on attitude with a strong team ethic
Organised with good attention to detail
Comfortable working indoors and outdoors when required
Physically fit and willing to support with manual handling duties

Please apply directly or call (phone number removed)