Account Manager

Join Simpro Group and become the trusted partner our customers rely on to grow, adopt and maximise value from our SaaS solutions. As an Account Manager, you will own the health, retention and expansion of a portfolio of SMB and Mid-Market customers, acting as both strategic advisor and commercial driver within an established customer base. This is a high-impact role in a fast-growing SaaS environment where you will manage a large, active portfolio and play a key role in driving retention, adoption and revenue expansion.

You’ll collaborate closely with Product, Support and Professional Services teams to ensure customers achieve measurable outcomes while identifying opportunities to deepen partnerships.

Location:

Reading RG1, on-site.

• Customer Relationship & Account Health:
  Proactively manage a portfolio of existing customer accounts to foster long-term, successful partnerships. Serve as the primary point of contact and customer advocate. Identify churn risks early and execute retention plans to maintain customer success.
• Expansions and Commercial Growth:
  Develop a deep understanding of your clients' businesses and goals to identify opportunities for upsell and cross-sell. Own the full expansion and renewal lifecycle, consistently meeting or exceeding targets. Negotiate contracts and maintain strong pipeline discipline and forecasting accuracy.
• Strategic Engagement:
  Conduct regular executive business reviews (EBRs) with key stakeholders to demonstrate ROI, share best practices and align our solutions with their evolving business needs. Maintain accurate records of all account activities in our CRM (e.g., Salesforce) and provide reliable forecasts for renewals and expansion sales.
• Customer Advocacy:
  Act as the voice of the customer internally ensuring feedback is captured and acted upon. Partner with cross-functional teams to resolve issues, improve adoption and enhance the customer experience.

• Experience in a B2B Account Management or Customer Success role, preferably within a SaaS company.
• Proven success exceeding renewal and expansion targets, with strong commercial awareness and confidence negotiating contracts and closing deals.
• Exceptional interpersonal and communication skills with a genuine passion for helping customers succeed. Ability to build rapport and trust with ease.
• Proficiency with CRM software (Salesforce experience is a plus) and comfortable learning new technologies.
• A proactive, organised and driven individual who can manage their time and portfolio effectively with a high degree of autonomy.

• A generous annual leave entitlement plus a personal leave entitlement
• Private Health Insurance
• Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
• Life Insurance
• Company pension scheme, with an uncapped 5% employer contribution
• Generous Parental Leave Program
• Paid Volunteer Leave Days
• Public Holiday Exchange Scheme
• Talent Referral Programme – get rewarded for referring a friend to join our team!
• Cycle scheme, a salary sacrifice to treat yourself to a bike & equipment
• Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
• A discounts and cash back scheme
• Casual dress and relaxed office environment
• Opportunities for career progression and development
• Diverse training & internal networking opportunities across all of our product lines
• Service recognition awards

Simpro, Aro Flo, Big Change & Clock Shark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.