Customer Account Manager

Customer Account Manager  Full time  Permanent

Are you a relationship-builder who thrives in a fast-paced environment! Love building relationships, solving problems and being at the centre of the action?

We're looking for a Customer Account Manager to become a key part of a highly successful engineering business, where you'll take ownership of customer projects from quotation through to delivery. Working closely with production, purchasing and technical teams, you'll play a critical role in keeping projects moving, overcoming challenges and delivering an outstanding customer experience.

If you thrive in a fast-moving environment and enjoy making things happen, this could be the perfect next step in your career.

What you'll be doing:

Managing and developing relationships with existing customers
Acting as the first point of contact for all sales-related enquiries
Managing quotations, lead times and delivery schedules
Maintaining customer order books and providing regular updates
Coordinating with internal teams to ensure projects stay on track
Processing sales orders accurately and efficiently
Identifying and resolving issues before they impact customers

What we're looking for:

Previous Account Management experience and either in an engineering or manufacturing environment
Strong communication and relationship-building skills
Excellent attention to detail
Ability to manage multiple priorities and deadlines
Self-motivated with strong organisational skills
Positive, flexible and solutions-focused mindset
Strong IT skills

In return, you'll join a supportive team where your contribution is valued, your development is encouraged, and no two days are the same.

If you're looking for a role where you can take ownership, build lasting customer relationships and make a genuine impact, we'd love to hear from you.

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