Non -Sales Operations Executive; Tactical Team

Sales Operations Executive (Tactical Team)

Reading | Hybrid Working | Full-Time | Permanent

Join the UK’s most trusted car leasing company and become part of our fast‑paced Sales Operations function.

As a Sales Operations Executive within our Tactical Team, you will play a critical role in ensuring customer orders move quickly and efficiently from management approval through to activation with the finance provider. Working to tight campaign deadlines, you will coordinate with customers, dealers, funders, and internal teams to keep orders progressing while delivering an outstanding customer experience.

If you are highly organised, detail‑focused, and thrive under pressure, this could be the perfect opportunity for you.

• Managing tactical customer orders from sign‑off through to finance activation
• Maintaining operational dashboards and reporting to support campaign performance
• Obtaining vehicle registration and VIN information for finance agreement creation
• Updating CRM systems and ensuring customer records remain accurate and up to date
• Resolving order issues quickly to ensure campaign deadlines are met
• Reviewing and validating order documentation, proofs, and finance agreements
• Sending agreements to customers and ensuring prompt return of completed documents
• Liaising with funders to obtain authorisations and process finance agreements
• Providing proof of funding to dealerships and managing order exceptions
• Coordinating delivery dates with customers and dealers
• Managing customer queries relating to documentation, delivery, and order updates
• Prioritising urgent actions including credit expiries, quote expiries, and ready‑to‑deliver vehicles
• Conducting customer welcome calls and supporting retention opportunities
• Reviewing and submitting delivery packs, invoices, and funding documentation
• Managing portal systems including Lease Link, Fleet Procure, Tesla, and manufacturer platforms
• Building strong relationships with customers, funders, dealers, and internal departments
• Ensuring all activities are completed in line with FCA regulations and company procedures

• Previous experience within administration, operations, customer service, sales support, or order processing
• Strong attention to detail and ability to work accurately under pressure
• Excellent verbal and written communication skills
• Strong organisational and prioritisation abilities
• Good knowledge of Microsoft Office, including Excel, Outlook, and Word
• A proactive, positive, and customer‑focused approach
• Strong problem‑solving skills
• Mathematical confidence and accuracy when reviewing documentation and invoices
• Ability to manage multiple priorities while maintaining high standards
• A collaborative team player with a professional attitude
• Experience with in vehicle leasing, automotive, fleet, finance, or operational processing environments
• Understanding of finance agreements and vehicle order processes
• Experience working with funders, dealerships, or manufacturer portals

• Annual performance bonus
• Ongoing training and career development opportunities
• Career progression within a growing business
• Quarterly peer‑voted recognition awards
• Company pension scheme
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Mindfulness coaching
• Birthday voucher and long‑service rewards
• Company and team social events
• Free on‑site parking
• Employee referral programme

• Dedication
• Respect
• Integrity
• Value