E-Commerce National Account Manager

E-commerce Marketplace & Pureplay National Account Manager

Reading (Hybrid)

This is a high-impact role within a newly created e-commerce team, focused on building and scaling emerging digital channels beyond Amazon. The business is one of the UK's fastest-growing consumer healthcare brands and has a strong existing e-commerce base and is now investing heavily in expanding into marketplaces and pureplay retailers, creating a significant opportunity for growth.

The role offers the chance to play a key part in shaping channel strategy, launching new partnerships, and driving commercial performance across a fast-growing and underdeveloped area of the business.

You will own the commercial performance and growth of marketplace and pureplay accounts (non-Amazon), combining account management with business development.

• Defining channel strategy, identifying new platforms, partners and growth opportunities
• Owning key customer relationships and delivering against revenue, margin and performance targets
• Building and executing joint business plans, including assortment, promotions and pricing strategy
• Leading onboarding and negotiation of new marketplace and pureplay partnerships
• Planning and delivering promotional and trading activity across accounts
• Working cross-functionally with content, activation and marketing teams to ensure best-in-class execution
• Using data, reporting tools and dashboards to identify growth opportunities and optimise performance

We’re looking for a commercially driven e-commerce professional with experience managing online accounts and driving growth.

• 3+ years’ experience in e-commerce, marketplace or account management roles
• A proven track record of growing online channels or customer accounts
• Strong commercial understanding of pricing, promotions and P&L ownership
• Experience working with marketplace or pureplay retailers (e.g. Ocado, Look Fantastic, Tik Tok Shop, etc.)
• Confidence working with data and turning insights into actionable plans
• Strong stakeholder management and relationship-building skills
• A proactive, entrepreneurial mindset and comfort working in a fast-paced, evolving environment

This is a rare opportunity to step into a role that combines commercial ownership, strategy and business development within a newly invested e-commerce function. The business is looking to build out its non-Amazon capability, making this a key hire in shaping how these channels grow over the next 3–5 years.