Account Manager

Our Client

Our client is a fast-growing, private equity-backed supply chain tech business. Their programmes are used by large multinational organisations across multiple continents, and they've built a strong reputation as a go-to provider in this space. Following recent investment, they're scaling their commercial team to support the next phase of growth.

The Role

As an account manager, you'll own a portfolio of corporate customers from onboarding through to renewal - building long-term, trust-based relationships and identifying opportunities to grow the account. You'll work cross-functionally with sales, professional services, content, and technical teams to shape a seamless customer experience, and you'll lead commercial conversations at renewal, negotiating terms and pricing directly with senior stakeholders.

This is a client-facing, relationship-led role suited to someone who's customer-obsessed, commercially minded, and comfortable managing multiple accounts and stakeholders simultaneously.

Hybrid working, with a UK base near the Thames Valley area.

Responsibilities

• Manage a portfolio of corporate customers, driving retention, usage, and satisfaction
• Act as the primary day-to-day point of contact for assigned accounts
• Identify and develop new business opportunities within existing accounts
• Lead the renewal process, including negotiating new terms and pricing
• Liaise with internal teams (sales, professional services, content, technical) to improve the end-to-end customer journey
• Manage multiple concurrent projects across a range of internal and external stakeholders
• Represent the business professionally to senior external stakeholders, including C-suite, VP, and L&D leaders

About You

• At least 2 years' experience in Account Management, Customer Success, or Sales, managing customers through onboarding, retention, and growth
• Ambitious, with a genuine interest in building a long-term commercial career in a growing, investor-backed business
• Confident communicator with strong presentation skills and natural rapport-building ability
• Comfortable working autonomously and taking ownership of your portfolio
• Strong organisational and time-management skills, able to juggle competing deadlines
• A collaborative team player with a can-do attitude

Benefits

• Clear progression path in a scaling, PE-backed business - genuine opportunities to move into broader commercial or leadership roles as the company grows
• Exposure to global, blue-chip clients and senior stakeholders
• Hybrid working with flexibility
• Supportive, close-knit team culture
• The chance to develop skills across customer growth, negotiation, and contracting