Senior National Account Manager

Senior National Account Manager
- Opella Reading
- United Kingdom | Hybrid Opella Consumer Healthcare UKYou’ve built experience, now use it where bold ideas meet real impact. At Opella, we’re challenging how self-care works for millions of people and need leaders and experts ready to shape what’s next. As a Senior National Account Manager you’ll bring your skill, your curiosity and your drive to make health simpler, smarter and more human.

As Senior National Account Manager you will lead a strategically important customer portfolio, driving profitable growth and building strong customer partnerships across the Grocery and Value channels.

You will be responsible for developing and executing customer strategies, delivering Joint Business Plans, owning commercial performance, and leading a high-performing team. Working closely with cross-functional stakeholders across Finance, Supply Chain, Trade Revenue Management, Marketing, Shopper, and Brand teams, you will play a critical role in accelerating Opella's growth and strengthening our position within the UK retail market.

This is an exciting opportunity for a commercially astute leader who thrives on building customer relationships, delivering transformational results, and shaping the future of Consumer Healthcare.

Key Responsibilities
1. Lead and Develop a High-Performing Team Build an engaged, high-performing team through coaching, development, clear governance, and a culture of collaboration and accountability.
2. Build Strategic Customer Partnerships Develop and strengthen relationships with senior customer stakeholders, creating long-term partnerships that drive mutual growth and value.
3. Deliver Winning Joint Business Plans Create and execute customer strategies and annual Joint Business Plans aligned to Opella's brand, category, and commercial objectives.
4. Own Commercial and Financial Performance Manage hub P&L performance, delivering revenue, profitability, gross margin, and trade investment targets.
5. Drive Customer and Channel Growth Strategies Leverage customer insights, market trends, and competitor intelligence to identify opportunities and optimise channel performance.
6. Ensure Operational Excellence and Forecast Accuracy Lead forecasting, performance reviews, stock management activities, and commercial planning processes to support sustainable growth.
7. Champion Innovation and Transformation Support strategic transformation initiatives, sustainability objectives, and new customer-focused solutions that improve consumer access to health and wellbeing.

About You You are a commercially driven and customer-focused leader with a proven track record of delivering growth within FMCG or Consumer Healthcare environments. You combine strategic thinking with strong execution skills and thrive in a fast-paced, matrix organisation.

Key Requirements
1. Strong FMCG or Consumer Healthcare Experience Minimum 7 years of commercial experience within FMCG, Consumer Healthcare, or a related sector.
2. National Account Management Expertise Demonstrated success managing major retail customers within Grocery, Value, or wider Modern Trade environments.
3. Commercial and Financial Acumen Strong understanding of P&L management, revenue growth, forecasting, trade investment, and profitability drivers.
4. Strategic and Operational Leadership Ability to shape long-term customer strategies while ensuring excellent execution of day-to-day business priorities.
5. Influencing and Negotiation Skills Exceptional communication, presentation, selling, and negotiation capabilities at all levels of an organisation.
6. Relationship-Building Excellence Proven ability to build trusted partnerships with customers and collaborate effectively across cross-functional teams.
7. Experience leading, coaching, and developing teams while working successfully within a matrix environment to drive results through others.

This is more than the next step in your career, it’s a chance to lead change and help reinvent self-care for the world. If you’re ready to challenge, inspire and deliver impact that matters, we’re ready for you. We are challengers. We are Opella.

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