Branch Assistant

Join FSW, one of the UK's Leading Refrigeration and Air Conditioning Wholesalers

Build your career with a 60-year-established company that's still growing. You'll gain comprehensive product knowledge across our entire refrigeration and air conditioning portfolio whilst developing skills in sales, logistics, and customer service.

FSW Ltd is one of the UK's leading refrigeration and air conditioning wholesalers. Having celebrated our 60-year anniversary, we have 27 sites throughout the UK and Ireland and are continuing to grow.

We are an equal opportunities employer.

• Up to 33 days holiday including Bank Holidays (with service)
• Employee Rewards with quirky perks like late starts, early finishes, long lunches, and coffee on us
• Employee Assistance Programme including fitness classes, podcasts, and confidential counselling
• Retail Discount Scheme across major high street stores, hospitality venues, and holidays
• Cycle to Work Scheme
• Career opportunities across our 27 branches within the UK and Ireland
• Training and Development investment including apprenticeships and self-development courses
• Auto Enrolment Pension Scheme
• Life Assurance

You'll become our customers' trusted advisor, developing expert knowledge of our product portfolio. Your role combines customer service, sales, warehouse operations, and delivery duties.

• Serving customers at the trade counter and processing orders accurately
• Building relationships with customers and suppliers through phone, email, and face-to-face contact
• Picking, packing, and preparing orders for collection or delivery
• Maintaining stock levels and participating in stocktake activities
• Preparing competitive quotations and following up to secure orders
• Handling warranty returns and customer complaints effectively
• Undertaking delivery duties as required
• Maintaining a clean, safe working environment

The successful candidate will be required to participate in the Company Out of Hours Standby Service on a rostered basis, which includes cover over Bank and Statutory Days Holiday.

You'll have good maths and English skills with proven experience in a similar environment. A professional, customer-first approach is essential, along with the ability to multitask and work under pressure.

You must hold a full UK driving licence as driving duties are part of the role. A Forklift Truck Licence would be advantageous, but training can be provided.

Join our friendly Reading team and develop expertise in a thriving industry. With comprehensive training and clear progression opportunities, this role offers the perfect platform to advance your career.

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Up to 33 days holiday including Bank Holidays (with service)
Employee Rewards with the ability to gain ‘quirky perks’ e.g., late starts, early finish, long lunch, coffee and /or lunch on us.

Employee Assistance Programme – includes fitness classes, podcasts, advice toolkits and confidential counselling service.

Retail Discount Scheme across many major high street stores, hospitality venues, holidays, and days out etc.

Cycle to Work Scheme Career opportunities are available throughout the business – across our 27 branches within the UK and Ireland.

Training and Development investment for employees to enjoy including on the job training, apprenticeships, and self-development courses

Auto Enrolment Pension Scheme Life Assurance Group Income Protection Contributory Everyday Health Plan Financial Well Being Investment and Savings Contributory Private Medical Cover

Build your career with a 60-year-established company that's still growing. You'll gain comprehensive product knowledge across our entire refrigeration and air conditioning portfolio whilst developing skills in sales, logistics, and customer service.

FSW Ltd is one of the UK's leading refrigeration and air conditioning wholesalers. Having celebrated our 60-year anniversary, we have 27 sites throughout the UK and Ireland and are continuing to grow.

We are an equal opportunities employer.