Telefundraising Executive

Guide Dogs
- Be Part of Something Life‑Changing

Come and join us as a proactive and purpose‑led Telefundraising Executive and be part of something life‑changing - helping people with sight loss live the life they choose.

As a Telefundraising Executive at Guide Dogs, you’ll play a key role in generating vital income that helps people with sight loss live the life they choose. Through engaging conversations with supporters and potential supporters, you’ll deliver effective fundraising campaigns, maximise supporter engagement, and contribute to achieving ambitious income generation targets. The Telefundraising Executive will be an expert in outbound fundraising, supporter engagement, relationship building, and achieving results within a target-driven environment, while ensuring compliance with industry standards and delivering an exceptional supporter experience.

Our Telefundraising Executives play a huge part in ensuring everything we do enables us to deliver on our purpose and exceed expectations.

For this role, you'll be working 35 hours per week, from 10:00am to 6:00pm, Monday to Friday. Depending on your location, you will be required to attend the office once a week. Once or twice a year, you may be required to travel to the Reading office for team meetings and/or training sessions. The initial induction period will require attendance at the Reading office for two days.

We welcome applications from candidates based outside of Reading.

• To make outbound fundraising calls to our valued supporters and potential supporters, achieving both individual and team targets to maximise return on investment.
• Achieving income generation and attrition whilst maintaining the best level of supporter satisfaction possible.
• Remaining compliant and ensuring quality standards are met in line with industry legislation.
• To be the voice of Guide Dogs across our campaigns such as Sponsor A Puppy, Lucky Lottery, Gift Aid and Legacy and to passionately execute the vision, aim and purpose of Guide Dogs to our supporters.
• Maintaining a quality service to our supporters ensuring compliance and best practice in line with industry legislation.
• To provide and share feedback on campaigns to ensure that performance and income fulfils potential.
• To assist in training colleagues, contribute to the goals & overall strategic direction of the team.

You’ll have a results‑driven and supporter‑focused approach to fundraising, customer engagement, and achieving targets. You’ll enjoy working in a fast‑paced, target‑driven environment with a dedicated focus on building rapport with supporters, delivering excellent service, and maximising fundraising opportunities, whilst being committed to providing an outstanding supporter experience and helping Guide Dogs generate the income needed to support people with sight loss.

You’ll act with integrity and honesty in everything you do.

• 5 GCSE’s including Maths and English at grade C and above or equivalent (QCF level 2 / SQCF level
  5).
• Call centre, customer service, sales or marketing experience.
• Worked within a target driven environment.
• A proven track record and experience in a results‑driven telemarketing environment and of meeting and exceeding targets.
• Experience of using databases.
• Excellent knowledge of Microsoft Office including Word, Excel and PowerPoint.
• Confident and enthusiastic, with a friendly and professional phone manner.
• Good at building rapport with the ability to recognise potential issues from supporter conversation and elevate for investigation.

We wouldn’t be able to change the lives of people with sight loss without our people. That’s why it’s important for us to provide a variety of benefits that reward our colleagues in a way that suits…