Job Description & How to Apply Below
EMEA Renewals Sales Support Coordinator
Location:
Reading
Rate:
Inside IR 35 GBP 27 p/h PAYE
BPSS check required before start
Duration: 6 months with potential extension
Hours:
standard hours, possibility of hybrid
Role Purpose
The EMEA Renewals Sales Support Coordinator provides operational, administrative and customer-facing support to the EMEA Renewals Sales team. The role supports renewal execution, data accuracy, customer and partner communication, mandatory quote creation using CPQ within Salesforce, purchase order tracking, bookings support and billing-related activity. This role does not carry an individual quota or own a defined territory, but may provide ad-hoc coverage across regions, customers or opportunities when required.
Reporting Line
Reports to:
Renewals Manager
Role Scope
The role works closely with Renewals Sales Representatives, customers, partners, distributors, Customer Success, Channel and Sales teams across EMEA. It supports the renewal lifecycle from early customer notification through to quote preparation, order support, bookings and renewal administration. The role is focused on enabling the renewals sales team through strong operational execution, accurate data management and timely coordination across internal and external stakeholders.
Significant Salesforce experience is essential, as the successful candidate will be expected to work confidently in (url removed) on a daily basis to maintain data quality, update opportunities, support pipeline hygiene and provide reliable visibility of renewal activity.
Provide day-to-day operational and administrative support to the renewals sales team, helping ensure renewal opportunities are progressed accurately and on time
Support coverage across regions, customers or renewal opportunities on an ad-hoc basis when required, including during periods of absence, peak workload or month-end and quarter-end activity
Assist with outbound calls and emails to make customers, partners and distributors aware of upcoming renewals and renewal options 90–120 days in advance
Create maintenance renewal contract quotes using CPQ within Salesforce, help prepare proposals and supply related documentation to support the renewal process
Support pricing, service-term and documentation activities in partnership with the responsible renewals sales representative, manager or wider sales team
Maintain renewal information in (url removed) and CPQ, ensuring quote, opportunity, account and renewal data is accurate, complete and up to date
Use Salesforce CRM to document customer activity, update pipeline information, support forecast hygiene and track renewal progress
Monitor renewal activity, highlight risk points and work cross-functionally to help resolve issues that may impact customer retention, bookings or billing
Collaborate with Customer Success, Channel, Sales, Distribution and Partner teams to understand existing sales motions, identify customer issues and support customer satisfaction
Help identify potential upsell, cross-sell and expansion signals and pass these to the appropriate renewals sales representative or account owner
Provide support to the inside sales and wider renewals teams related to maintenance contract renewals, purchase orders, bookings and billing queries
Be involved with systems development, testing and process improvements related to the renewals team, including best practice deployment and adoption
Skills, Experience and Behaviours
The role requires strong organisation, communication and customer service skills, combined with commercial awareness and the ability to work accurately across multiple opportunities and tasks. The individual must be able to prioritise effectively, manage time well, analyse data in a structured way and maintain a high level of attention to detail.
Experience with in a sales support, renewals, customer service or IT environment is required. Significant hands-on (url removed) experience is imperative, including quote creation using CPQ, updating opportunities, maintaining accurate account and renewal data, supporting pipeline and forecast hygiene, and working with CRM data erience using Microsoft Excel and Microsoft Word would also be highly beneficial. A European language would be advantageous but is not essential.
Requirements
Highly organised, able to prioritise and demonstrate excellent time management skills
Excellent customer service, communication and clerical skills
Strong business acumen with an understanding of renewals execution,…
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