Internal Sales Assistant

Join Grant & Stone Building Supplies – Part of the Independent Builders Merchant Group (IBMG)

Are you passionate about delivering great customer service and enjoy a role where no two days are the same?

We're looking for an Internal Sales Assistant to join our friendly and successful team in Reading. This customer-focused role is all about supporting customers, processing orders, preparing quotations and helping the branch deliver a smooth and professional service every day.

Whether you already have experience within a builders’ merchant environment or bring strong customer service and sales support skills from another sector, we'd love to hear from you.

• Building positive relationships with customers in person, over the phone and via email
• Processing customer orders, quotations, enquiries and returns accurately and efficiently
• Providing helpful advice on products, pricing, availability and delivery options
• Following up quotations and identifying opportunities to support customer needs
• Supporting account managers, branch colleagues and the wider sales team
• Maintaining accurate customer records and helping with general branch administration
• Contributing to excellent customer service and helping the branch achieve its objectives

We're more interested in your attitude, customer focus and willingness to learn than ticking every box.

• Experience in a customer service, sales, administration, builders' merchant or construction-related environment
• Strong communication and relationship-building skills
• A confident and professional telephone manner
• Good organisational skills and attention to detail
• A positive, team-oriented approach
• Confidence using computer systems and handling customer enquiries
• A willingness to learn new skills and develop product knowledge

• Builders' merchant or construction product knowledge
• Previous experience in an internal sales or trade counter role

• Monday to Friday: 7:30am – 5:15pm

• Monday to Friday: 7:30am – 5:15pm
• Saturday: 8:00am – 12:00pm

At Grant & Stone, we invest in our people and provide opportunities to develop and grow your career.

• Generous holiday entitlement
• Company pension scheme
• Staff discount across the Group
• Employee Assistance Programme (EAP)
• Retail discounts and employee perks
• Training, development and career progression opportunities
• Supportive and collaborative team environment

As part of IBMG, one of the UK's leading independent merchant groups, you'll be joining a business that values teamwork, customer service and personal development. You'll have the opportunity to develop your sales and product knowledge, support a busy branch team, and build a rewarding long-term career within a growing organisation.