Service Development Manager

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At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Location: Field Based, UK
Reporting to: Commercial Manager

Baxter Homecare Services is seeking a commercially driven Service Development Manager to grow our OPAT and Desferrioxamine homecare business across a high-value NHS territory.

This role is responsible for driving the growth of Baxter Homecare Services' OPAT business across a high-value NHS territory. The Service Development Manager will identify, develop and secure new business opportunities, expand patient access to OPAT services, and build strategic partnerships with NHS stakeholders. Working cross-functionally across commercial, clinical and operational teams, the role will deliver sustainable growth whilst ensuring excellent patient and customer outcomes.

• Develop and execute a territory growth plan to increase patient numbers, revenue and market share.
• Build and manage a strong pipeline of NHS business development opportunities.
• Develop relationships with key stakeholders including Consultants, Pharmacists, OPAT Leads, Procurement Teams and Commissioners.
• Lead commercial discussions to secure new service adoption and expand existing accounts.
• Act as the primary commercial contact for OPAT homecare services within the territory.
• Work cross-functionally with Clinical, Pharmacy, Patient Services and Operations teams to support service delivery and customer satisfaction.
• Present service performance and growth opportunities during customer review meetings.
• Monitor market trends and competitor activity to identify growth opportunities.

• ABPI qualified.
• Proven business development or sales experience within healthcare, homecare or clinical services.
• Demonstrated success generating new business and managing a structured sales pipeline.
• Experience selling services or solutions rather than purely products.
• Strong experience working with NHS customers and navigating complex stakeholder environments.
• Excellent communication, influencing and relationship-building skills.

• OPAT, infusion, homecare or broader clinical services experience.
• Knowledge of NHS procurement and commissioning processes.
• Experience growing services within NHS Trusts and healthcare organisations.

• Growth in patient numbers and territory revenue.
• Expansion of Baxter's OPAT services within NHS customers.
• A healthy pipeline of new business opportunities.
• Strong, trusted relationships with key NHS stakeholders.
• Continued market share growth through service-led selling and customer partnership.

• Competitive total compensation package
• Professional development opportunities
• High importance placed on work life balance

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Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity…