Client Service Director

Advantage Group International is seeking an enthusiastic, trusted, and resilient Client Service Director to join us in our journey of helping businesses be better together

Our History and Mission:
Thirty years ago, in Toronto, Canada, Founder Ron Pirie championed the belief that businesses work better together when they commit to actively listening and responding to each other’s feedback.

Ron’s original idea to have retailers’ rate and rank their suppliers was first conceptualized in 1988. Not long after, FMCGs and retailers throughout North America began to recognize that strong and measurable relationships are at the heart of improved business performance.

From humble beginnings and a staunch and universal belief that stronger collaboration leads to better business results in any market and any industry, our relationship benchmarking capabilities have become the gold standard for measuring business-to-business engagement in over 40 countries.

• Be Engaged – Be engaged, on the team, and in the game.
• Empathetic Feedback – Give and receive empathetic feedback.
• High Performance – Succeed with a high‑performance attitude.
• Find a Better Way – Seek to improve and find a better way.

Reporting to the Managing Director, UK & Ireland, the successful candidate ideally holds 15+ years of experience in a senior sales, category management and/or customer marketing role at a large FMCG supplier, and/or has held senior trading management positions at a grocery retailer.

Client service experience at a market research or marketing agency, servicing clients within the FMCG and Grocery Retail sectors is also a viable career path to be successful in this role.

Current or recent experience of the UK Grocery Retail, Convenience, Wholesale, Food service and/or On Trade industry is a must-have with either a strong supplier or retailer background. Knowledge of other emerging retail, digital and wholesale sales channels is desirable. Candidates with experience in Private Label or Branded background will be suitable for the role.

Strong proficiency with Microsoft Office suite, particularly MS Excel and PowerPoint. Experience with Tableau or other BI tools is considered an asset. Strong understanding and utlilsation of AI and associated tools would be a powerful benefit.

The successful candidate will be a proficient data analyst, able to deliver insight for clients in compelling and engaging presentations to varied audiences (retailers, wholesalers and suppliers), and importantly to senior stakeholders.

Provides sales and client service leadership for the Advantage business in the UK. Specific responsibilities include:

• Achieve revenue growth goals by maximizing client retention (>90%), increasing market penetration amongst new clients and driving weight of purchase with existing clients.
• Build strong business relationships and networks with our clients (suppliers and retailers) and ensure that they are enjoying high levels of value and insights from the Advantage programmes.
• Leading new business funnel management, development and conversion to win new business.
• Identifying and pioneering new sources of revenue through external market intelligence, revision of existing capabilities and/or solution based selling.
• Provides regular client insight presentations and performance updates through compelling presentation content and style.
• As an thought leader, help to enhance the Advantage brand, building our status as trusted advisor within the FMCG community, through presentations, workshops, webinars and industry conference participation.
• Deliver strong Client Experience metrics in Advantage Groups…