Contract Manager

Responsibilities

Manage the provision of security and business support services to clients within the CBRE portfolio, ensuring contract and company performance targets (financial and operational) are consistently met and/or exceeded. Maintain excellent client relationships and keep up to date with market changes and opportunities so Corps Security remains the security provider of choice.

Manage sites across Bristol, Swindon, Reading, Hemel Hempstead and surrounding areas.

• Be responsible for all operational colleagues and have a full understanding of the functions covered including security guarding, electronic solutions such as CCTV & access control, key holding, reception and general business support.
• Be responsible for staffing levels of contracted, ad‑hoc and special events as per customer requirements.
• Liaise and meet with customers and key clients on a regular basis to review & record contract performance, agree budgets and ensure quality standards are consistently maintained, leading to contract retention.
• Attend monthly KPI meetings with the client.
• Monitor and manage revenue and costs in line with the current contract costing model and prepare monthly forecasts.
• Lead, manage and motivate direct reports, conduct annual appraisals or job chats.
• Identify areas for additional business, from both current & potential customers.
• Drive technology, intelligence and innovation within the security guarding portfolio.
• Manage personal training and career development, attend training sessions as and when required.
• Check and maintain the accuracy of the monthly & ad‑hoc invoicing to clients.
• Participate in Out of Hours/Duty Executive process as and when required.

• Excellent communication skills and a strong customer focus.
• A valid SIA Front‑Line License – essential.
• A valid SIA CCTV License – desirable.
• Previous security management experience.
• Confidence and ability to establish and maintain good and effective working relationships at all levels.
• Ability to work to deadlines, multitask and work under pressure.
• Full UK Driving License – desirable.
• Excellent IT skills including Microsoft software packages (e.g. Excel).
• Able to achieve vetting to BS7858 Standards.

• 25 days annual leave per annum.
• Company sick pay scheme.
• Access to Digital GP & Medicash Scheme subject to conditions.
• Excellent company pension scheme.
• Death in Service – 3x salary (subject to company pension enrolment, upon completion of probationary period).
• Enhanced family leave pay.
• High staff discounts & rewards scheme.
• Recruitment bonus scheme.
• New business lead scheme.
• Employee assistance programme.

Diversity is important to Corps Security; we believe each individual has unique talents to contribute to the business. Corps Security is committed to an inclusive environment and adheres to Equal Employment Opportunities principles. Veterans are guaranteed an interview where their previous employer was the armed forces and who meet the minimum requirements for the position.