Income Officer

About the Role

The Income Officer position is based in Reading and is available on a full‑time, six‑month agency contract at £18.45 per hour. The role involves managing a rent arrears caseload, taking action from early intervention through to legal enforcement.

• Manage a caseload of rent arrears, taking prompt and appropriate recovery action.
• Contact customers by phone, email, letter and home visits to negotiate repayment plans.
• Maximise rental income through effective arrears management.
• Prepare legal documentation and represent the organisation at court and evictions where required.
• Ensure compliance with the Pre‑Action Protocol for Social Landlords.
• Liaise with the DWP, Housing Benefit teams and other agencies to secure payments.
• Work with internal and external partners to support customers in sustaining their tenancies.
• Maintain accurate records using the Housing Management System.
• Deliver excellent customer service while achieving arrears recovery targets.

• Previous experience as an Income Officer or in rent arrears recovery within social housing.
• Strong knowledge of housing legislation, welfare benefits and arrears recovery processes.
• Experience taking rent arrears cases through the legal process, including court attendance.
• Excellent negotiation and communication skills.
• Competency with Microsoft Office and housing management systems.
• Experience with the NEC Housing Management System is highly desirable.
• Full UK driving licence and willingness to travel.
• Basic DBS check required.