Sheltered Housing Officer

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Reading Borough Council is seeking a dedicated and customer-focused Sheltered Housing Officer to join our Sheltered and Supported Housing Team. This rewarding role places residents at the heart of everything we do, helping people maintain their independence while ensuring they have access to the support, advice and services they need.

As a Sheltered Housing Officer, you will be the primary point of contact for tenants living within our sheltered housing schemes, building positive relationships, promoting wellbeing and delivering high-quality housing management and support services

We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.

This is a varied and rewarding position where no two days are the same. You will work closely with tenants, families, community organisations and partner agencies to ensure residents can thrive within safe and welcoming communities.

Your responsibilities will include:

• Building strong relationships with tenants and maintaining regular welfare contact.
• Carrying out welfare checks and responding appropriately to concerns relating to health, safety and wellbeing.
• Identifying safeguarding concerns and working with relevant agencies to ensure vulnerable residents receive appropriate support.
• Delivering person-centred housing related support
• Helping residents sustain their tenancies through practical advice on budgeting, benefits and managing rent accounts.
• Organising and supporting social activities, events and engagement opportunities that reduce isolation and promote community wellbeing.
• Monitoring health and safety standards across schemes, including reporting repairs and supporting compliance checks.
• Working collaboratively with contractors, community groups and partner organisations to deliver excellent services.
• Maintaining accurate records and responding to enquiries, complaints and service requests

We are looking for an enthusiastic individual who combines excellent customer service skills with a genuine commitment to supporting older people and vulnerable adults.

You will have:

• Experience working within housing, support services, social care or a related customer-focused environment.
• Knowledge of the challenges facing older people and individuals with multiple or complex needs.
• Experience providing front-line customer services and working directly with residents or service users.
• Strong communication, listening and relationship-building skills.
• The ability to handle sensitive situations with empathy, professionalism and discretion.
• Good organisational skills and the ability to manage a varied workload effectively.
• Confidence using IT systems and maintaining accurate records.
• A proactive and solution-focused approach to problem solving.
• A full driving licence and access to a vehicle for work purposes.

You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place. Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success.

Our values and behaviours guide how we will achieve this:

work collaboratively, with each other and with our partners, and demonstrate the Team Reading…