RMA Junior Technician & Warehouse Support

RMA Junior Technician & Warehouse Support

We are looking for a reliable and organised RMA Technician to support our returns process and assist with day‑to‑day warehouse operations. This is an entry‑level role, ideal for someone who is detail‑oriented, hands‑on, and keen to develop experience across both admin and logistics.

This role plays a key part in ensuring returned products are processed efficiently while supporting general warehouse activities to keep operations running smoothly. If you are looking for a career in operations, logistics or supply chain, this role will be well suited to you.

• Process customer returns (RMA requests) accurately and in a timely manner
• Log returned items into internal systems and maintain accurate records
• Communicate with internal teams regarding return statuses and updates
• Check returned goods against documentation (e.g. serial numbers, condition)
• Support basic reporting on returns volumes and trends
• Assist with customer queries related to returns where required

• Receive and unpack returned goods
• Assist with stock handling, organisation and storage
• Help prepare items for dispatch or refurbishment
• Support stock counts and general inventory tasks
• Maintain a clean and organised warehouse environment

• Good attention to detail and accuracy
• Basic computer skills (e.g. Excel, internal systems)
• Strong organisational skills
• Willingness to be hands‑on in a warehouse environment
• Good communication and team working skills
• Previous experience in admin, warehouse or customer service role – desirable, not essential
• Familiarity with stock systems or return processes – desirable, not essential

• Energetic, self‑motivated, and disciplined.
• Act with integrity and trust.
• Highly organised.
• Enjoys a mix of desk‑based and hands‑on work
• Comfortable working in a fast paced, dynamic environment

• Opportunity to be influential in developing the future direction and success of a business.
• Equity opportunity.
• Long‑term career development in a high‑growth business.
• Competitive salary and impressive benefit package to match.
• Bespoke training to suit your individual needs and development.
• Friendly working environment with a real focus on our ESG goals.

Smart CT is an equal opportunities employer. We are committed to providing a workplace free from discrimination or harassment. Decisions related to hiring, compensation, training and evaluating performance are made fairly, and we provide equal opportunities to all qualified candidates and employees. We strive to create an inclusive environment that makes every employee and candidate feel welcome.