Branch Service Manager​/Registered Client Associate

Branch Service Manager/Registered Client Associate

Join RBC to help clients thrive and communities prosper.

As a Branch Service Manager (BSM), you will act as the primary liaison between the Complex management team and the branch on operational matters. You will model, encourage, and develop a positive and productive work environment to foster a strong team culture, serving financial advisors, clients, and internal teams.

• Oversee branch staff and operations to keep the branch running smoothly, including onboarding, training, motivating staff, providing work direction, and resolving issues pertaining to staff supervision or escalating to the Complex management team.
• Ensure the effective communication of all policy and procedural changes that impact branch employees and their ability to perform their jobs.
• Onboard new accounts, accurately record all securities and/or coupons received from clients, and ensure they are credited to the proper accounts and transmitted promptly to the Complex main office and Minneapolis following all required procedures.
• Oversee cage activities to ensure transactions are processed in a timely manner.
• Build and maintain professional relationships with clients by assisting them with account questions, facilitating the transfer of funds and securities, completing trades, and processing checks, wires, and ACHs in a timely manner.

• Bachelor’s degree or job‑related experience
• 3+ years of financial services experience with solid knowledge of industry rules and regulations
• Strong written and verbal communication and computer skills
• Series 7 and 66 (or Series 63/65) or ability to obtain within 12 months
• Attention to detail and a mindset focused on making the branch more efficient and effective

• Supervisory experience

• A comprehensive Total Rewards Program including bonuses, flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leadership support through coaching and development opportunities.
• Opportunity to make a lasting impact and be part of a dynamic, collaborative, progressive, high‑performing team.
• Flexible work/life balance options.
• Opportunities for challenging work and progressive accountability.
• Access to a variety of job opportunities across the business.

The good‑faith expected salary range for this position is $50,000 – $83,000, depending on factors such as experience, skills, registration status, market conditions, and business needs. This range does not include other elements of total compensation, including discretionary bonus, benefits such as a 401(k) program with company‑matching contributions, health, dental, vision, life and disability insurance, and paid time‑off plan.

• Drives RBC’s high performance culture.
• Enables collective achievement of strategic goals.
• Generates sustainable shareholder returns and above‑market shareholder value.

• Customer Knowledge
• Customer Service
• Customer Service Management
• Group Problem Solving
• Identifying Sales Opportunities
• Interpersonal Relationship Management
• Oral Communications
• Perseverance and Follow‑Through
• Product Services
• Sales Activities

• Address: 328 Newman Springs Road, Red Bank
• City:
  Red Bank
• Country:
  United States of America
• Work hours/week: 40
• Employment Type:
  
  Full time
• Platform: WEALTH MANAGEMENT
• Job Type: Regular
• Pay Type:
  
  Salaried
• Posted Date: 2025‑12‑19
• Final date to receive applications:
  See note below

At RBC, we believe an inclusive workplace with diverse perspectives is core to our growth. We maintain a workplace that supports employees to perform at their best, collaborate effectively, drive innovation, and grow professionally.

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RBC is presently inviting candidates to apply for this existing vacancy. Qualified applicants may be contacted to review their resume in more detail.

Note:

Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications date above.