Director​/Senior Director, Cyber Claims

Core Responsibilities

• Oversee the daily operations and performance of the cyber claims team, fostering a collaborative and high‑performing work environment.
• Provide ongoing coaching, support, and direction to team members, particularly in handling complex and high‑exposure claims.
• Assess individual and team performance, identify training needs, and implement development programs for examiners and internal partners.

• Review and approve claim reserves and settlements that exceed the authority of direct reports, ensuring decisions align with company policies and risk appetite.
• Offer expert guidance on coverage issues and resolution strategies for complex claims, maintaining a high standard of quality and compliance.
• Develop and execute strategies to continuously improve claim handling practices and ensure strict adherence to internal claims guidance.
• Ensure that maintenance and updating of a disaster recovery plan in the event of a catastrophic or systemic cyber event.
• Develop and maintain relationships with DFIR and legal counsel vendors.

• Collaborate with actuarial teams to deliver accurate and timely claims data, including the preparation and presentation of quarterly cyber claims reports.
• Monitor key metrics and progress toward departmental goals, providing regular updates to senior management.
• Provide reinsurance partners with insights as to claims trends across Markel and the industry.

• Participate actively in strategy for cyber claims, contributing recommendations for process improvements and organizational initiatives.
• Engage in special projects as assigned, supporting broader business objectives and innovation within the claims function.
• Work closely with product line leaders and underwriters to enhance and promote Markel’s cyber and technology E&O products, including the review and development of appropriate policy language.

• Build and maintain strong relationships with customers and channel partners, representing the organization’s interests and ensuring high levels of satisfaction.
• Identify claims with significant potential exposure and promptly advise executive management and internal partners to facilitate informed decision‑making.

• Make recommendations to senior management regarding reserve changes, based on thorough analysis and risk assessment.
• Up to 25% travel as required for internal meetings, industry conferences, and other business needs.

• Demonstrate effective leadership and team development, resulting in improved claims handling quality and examiner expertise.
• Ensure timely and accurate delivery of claims data and reports to actuarial and senior management.
• Maintain strong collaborative relationships across departments and with external partners.
• Proactively identify and communicate significant risks and exposures to executive leadership.
• Contribute to strategic initiatives and special projects that advance the organization’s objectives.

• A minimum of eight years’ experience in cyber claims
• Underwriting experience is a plus
• Management experience
• Strong interpersonal skills, the ability to communicate effectively, and excellent negotiation skills
• Strong analytical skills, including a proficiency in data analysis, as well as good organizational and problem‑solving skills
• A team player with a strong work ethic

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

The base salary offered for the successful candidate will be based on compensable factors such as job‑relevant education, job‑relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors.

The salary for the Director level position at the national pay range is $134,800 - $188,100 with a 45% bonus potential.

The salary for the Sr. Director level at the national pay range is $158,720 - $218,240 with a 55% bonus potential.

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding…