Accounts Receivable Technician

Position Title Position Summary

The Accounts Receivable Technician I provides prompt and knowledgeable customer service to students, staff and community members. This position is responsible for a variety of functions related to revenue recognition, account payments and refunds, cash controls and safekeeping of monetary assets, general ledger transfers, reconciliations and monitoring fiscal deadlines ensuring accuracy and timeliness.

The Accounts Receivable Technician I is a critical member of the Accounts Receivable team in the Fee’s Office, in charge of providing expert account support and customer service while ensuring full compliance and consistent application of RDP policies, procedures and internal controls.

• Process payment transactions for student and vendor accounts.
• Accounting for revenue and banking transactions including handling cash, bank deposits, petty cash and ensuring compliance with polices and signing authority procedures.
• Complete financial reconciliations based on analysis of financial transactions including investigation of errors, finding solutions and correcting procedure.
• Generate financial transactions in the accounts receivable system for vendor sponsorship contracts, external client contracts, create and issue invoices, record account charges and payments.
• Process and issue refunds accurately and timely through systematic analysis and investigation in accordance with regulations and policy.
• Support month-end, year-end, audit, and financial reporting processes through account analysis, reconciliations, documentation, and preparation of supporting records.
• Complete collection activities, year-end bad debt reports, analysis of delinquent accounts, process hold updates and reconcile collection agency reports monthly.
• Monitor compliance with cash controls, deliver support to departments on internal controls and assist with training.
• Aptitude with systems and ability to work in multiple applications and provide expertise to others.
• Provide responsive customer service and expert guidance to students, staff, departments, sponsors, and external stakeholders regarding accounts receivable processes, policies, and financial transactions while maintaining confidentiality.

• Two-year post-secondary diploma in Business Administration, Accounting, Finance, or a related field.
• Minimum of 2-3 years of related accounts receivable, accounting, or financial administration experience.
• Criminal Record Check required
• Proficiency in Microsoft Office 365
• Knowledge of accounting principles, accounts receivable processes, and financial controls, including familiarity with GAAP and public sector accounting practices.
• Experience working with integrated financial systems, electronic payment platforms, and banking systems.
• Strong analytical, problem-solving, and reconciliation skills with a high degree of accuracy and attention to detail.
• Demonstrated ability to analyze financial data, investigate discrepancies, and resolve complex account issues independently.
• Experience in cash management, cash controls and electronic banking systems with strong attention to detail
• Strong verbal and written communication skills, with a demonstrated commitment to customer service and stakeholder support.
• Excellent organizational and time-management skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Ability to exercise sound judgment, maintain confidentiality, and handle sensitive financial and personal information with discretion.
• Additional core competencies including managing busy times effectively, building rapport, consultative skills, adaptability, personal work ethic, attentiveness, organizing/planning, strong teamwork,…