Manager Business Optimization Services

Red Deer sits at the heart of Central Alberta along the QEII corridor, perfectly positioned between Calgary and Edmonton. With more than 100,000 residents and a regional reach of over 300,000, it’s a growing hub for business, services, and opportunity.

Here, big-city amenities meet small-city ease. Enjoy abundant parks and trails, vibrant arts and culture, excellent recreation and education, and a strong sense of community.

With easy access to lakes, outdoor adventures, and the mountains, plus a thriving economy and high quality of life, Red Deer is an inviting place to live, work, and grow.

The City of Red Deer is a dynamic municipal organization with a $480M operating budget, a $60M capital program, and a workforce of nearly 1,700 employees. It is focused on growing with purpose by attracting talented, community-minded people who want to make a difference.

Guided by the vision “Our City, One Voice,” Red Deer is building a thriving, inclusive, and connected community, with priorities centered on a vibrant economy, community wellbeing, and strong engagement.

At its core, the City values its people, embracing diverse perspectives and fostering a culture of collaboration, innovation, and shared success.

This role leads the Business System Optimization section in delivering operational business systems support, knowledge management, information services, data and GIS support, and business process optimization services across the organization.

The Manager provides leadership and internal consulting support that bridges operational business needs with enabling technologies and information systems, ensuring departments are supported in optimizing workflows, interpreting business requirements, improving access to information, and using data to support operational decision-making and organizational effectiveness.

• Lead business systems optimization and process improvement by enhancing workflows, improving system utilization, and driving operational efficiency across departments.
• Oversee knowledge management and information services to improve documentation, information accessibility, knowledge sharing, and business continuity.
• Provide leadership for business intelligence, reporting, and GIS services by supporting data-driven decision‑making, dashboards, analytics, and mapping solutions.
• Coordinate enterprise projects and internal consulting initiatives through cross‑functional collaboration, change management, process integration, and operational improvement efforts.
• Manage the Business Systems Optimization function by leading staff, setting priorities, managing budgets and resources, and fostering continuous improvement and customer service excellence.

• Bachelor’s degree in Business, Information Systems, Geography/GIS, Public Administration, Data Analytics, or related discipline
• Minimum 7 years progressively responsible experience in business systems support, operational analysis, GIS, knowledge management, process improvement, or related fields
• Leadership experience in complex organizational or public‑sector environments preferred
• Knowledge of business systems analysis and operational process optimization
• Knowledge of management and information services practices, including operational reporting, data analysis, and GIS support services
• Knowledge of business process improvement and organizational coordination
• Project coordination and internal consulting skills
• Knowledge of change management and operational readiness support
• Understanding of municipal operations, workflows, service delivery environments, organizational governance structures and corporate support…