Shape Success Enablement at Jobber through playbooks and training for Product Support and Customer Onboarding teams. Connect service quality with measurable customer outcomes.
Reporting to the Senior Manager, Success Enablement, you will own enablement end to end across both teams. Build ramp and certification programs, needs discovery frameworks, product positioning, and resources that help specialists support small home service businesses. Partner with frontline managers, Knowledge Management, QA, Product Marketing, Success Operations, and Analytics to improve activation, adoption, retention, CSAT, and qualified opportunities.
Key Responsibilities:- Own ramp, certification, and continuous specialist development
- Maintain Support and Onboarding playbooks across channels
- Enable Next Best Action recommendations in workflows
- Design in-person, virtual, and on-demand content
- Connect programs to activation, adoption, and retention
- Experience in customer success, service, onboarding, or B2B SaaS sales
- Experience in revenue-driven roles with targets
- Experience building playbooks and training programs
- Strong project management and workback planning skills
- Knowledge of activation, adoption, and SaaS retention metrics
Bring enablement, needs discovery, SaaS metrics, and cross-functional collaboration to Jobber's Success organization.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).